Riadh Palms Resort & Spa

Overall it was okay experience. Location is absolutely beautiful with beach view, food was good, service in main restaurant was ridiculous, they were very moody. First day there, our bathroom light wasn't working, told them few times, someone came to have a look and said will sort it out which they didnt so we didnt have light in our bathroom. We were in family area which was very outdated, their bathroom absolutely stinks! Due to not having any fans in bathroom, toilet was dirty, preferred using downstairs toilet rather than our own rooms. Restaurant staff were quite rude, they all expected a tip for a smile, except for one staff member he would play little tricks (forget to get his name) Hated their service of them bringing drinks to our table we can get our own food why weren't we allowed to bring our own drinks to our tables ? Shops around the hotel didnt have much and staff there were too snobby. Kids play area was all broken, slides were damaged. Last but not least THERE IS NO ICECREAM !! They only served ice cream during dinner that too not every day !

Hotel itself is ok, rooms are ok need a little updating and very warm we asked to be moved to lower floor and on other side of building even offering to pay and rude reception women just kept saying no to us not even trying to help with two babies struggling with the heat as no air con until 15th June. The breakfast is not good at all unless you like crepes, crossaints or doughnuts. The restaurant was far too busy and very overwhelming for the children. No children options at all and no spoons anywhere the waiting staff were lovely but the cooks were rude. The lifts let the hotel down as we sometimes had to wait 20 mins to even go down to entertainment we even carried the pram several times down the marble staircase. The pool is good and clean and plenty sunbeds. Snack bars during the day are really good we ate there instead of the restaurant. The beach was dirty. They dont do ice cream or lollies during The day for the children so we had to buy at yhe shops. The best thing about this hotel is the entertainment staff they are amazing and keeping this hotel going. The street noise is ridiculous on a night until 4.30am every night so get sea view rooms. If u dont like smoke everywhere avoid this hotel as smoking is everywhere even in reception. The kids club floors and tables were filthy. Our room wasn't swept or mopped once the whole stay and bedding wasn't changed when we put the yellow card on but they removed the sheet and didn't bring it back along with no towels one day and our other rolm had no pillow cases. We will not be going back as there was too many little issues.

Disgusting hotel. Don’t fall for the pictures or any good reviews. This place is a trap, staff is incredibly rude and useless. Food is inedible . Beach is dirty, I’m sorry I came here / it’s a terrible disgusting place and no management takes any responsibility

Arrived on 14th may for 10 days, the hotel is absolutely beautiful, the most amazing staff, very kind and very helpful, I genuinely had the best holiday, and I don’t have any bad words to say, I would highly recommend visiting, i will be returning in October, I would like to thank all staff, the whole animation team are amazing, especially LouLou, Maya, Max and Bomba, Thank you Riadh palms

Beautiful hotel entertainment is very good and staff are all very lovely and welcoming especially bomba and max!! the bar is beautiful would definitely recommend this hotel to people and definitely come back overall an amazing and delightful experience

Very good enjoyed it a lot would come again mimi very nice

Great pool and animation team! Nice restaurant and à la carte restaurant with very friendly staff willing to help with anything!!

Riadh Palms was an ideal location for walking to the promenade or shops in the evening.THere are a few stars that work there mainly the Night Manager Mr Moez who was extremely helpful,polite and knowledgeable and solved our problem very quickly.The restaurant staff are excellent they have such a hard job. Unfortunately the reception staff leave a lot to be desired when it comes to Customer Service I know its not an easy job but politeness and an occasional smile would make their job more bearable for them.Madam Ahlem on reception is very experienced helpful friendly and funny she should be in charge of training the other reception staff.overall we had a good stay atvthe hotel.It is very clean and I would stay again,

Best hotel in susa. Big rooms, good foood. Lot of things to do. Best entertiment team on the world🤘😁 I recomended on 100 % 😃👍😝

We booked here for 10 nights still here till 10 june. Location is a little bit out of the main part of sousse but its about 20 min walk into a busy area. Feel safe within the hotel plenty of security around the outside too. Plenty of bars and food choices throughout the hotel.. so deffo found something to eat and drink. The entertainment team are fantastic with activities throughout the day they work hard getting the guests too join in great entertainment for adults and children everyone is welcome to join in.. Bomba and josef are great.. Only fault is the beach has alot of bits in the sand from guests but they do try there best to clean it everyday. Rooms are basic but very clean and tidy the cleaners have cleaned and changed our towels everyday.. beds made everyday.