Riadh Palms Resort & Spa

Most of the staff at the alleged 4 Star Riadh Palms hotel, were genuinely doing their best - their interaction was generally polite and professional, (with the exception of the miserable dining room manager, who couldn’t even raise a smile and from what I observed, was completely superfluous to requirements). You could tell they were trying hard to keep guests happy, but unfortunately, the condition of the rooms made that almost impossible. The room itself, (the least worst of an additional four, that we were shown, when we complained about our original room) was in a very poor state of repair. The poor Bell Boy told me they didn’t get any better. Fixtures were worn out, maintenance issues were obvious, and overall cleanliness and upkeep fell far below what you would reasonably expect. As a professional Construction Manager I recorded 48 individual issues, that could and should, have been rectified. It felt tired, neglected, and in desperate need of refurbishment. What stood out most was that the Bell Boy especially, was resigned to not achieving a positive outcome, clearly having found himself in the same position, many times previously. The Manager had no argument upon being shown the pictures of our original room and was putting on a brave face, on a situation management should have addressed long ago. Despite being on a 14 night package, after a couple of nights, we decided to pay for a different hotel nearby. It was that bad.

Hotel not clean and the staff never smile and much more never never recommend the shout out to anybody and the staff come in your room and pinch your money. Never leave any valuables in your room because it will be gone when you come back.

Animation team brilliant especially Bumba and Misha

The animators were very funny, made us laugh a lot, very good time

Brillaint service, amazing people and friends, bomba is an amazing entertainer very friendly always smiling and getting people up dancing :)

Really good hotel, good food, good entertainment and plenty of drinks.

Animation team was the best part of the holiday! The holiday was great for a family holiday , the animation team went above and beyond for the children , they had activities all day and mini discos on the evening. The restaurant staff were all fantastic and did a birthday celebration on one our birthdays. Great for families! Would definitely return😊

The hotel is very friendly, the food is good, the best animators love them

Excellent hotel with good food and entertainment. Staff were fabulous. We will be booking for next year

We had a wonderful stay at Riadh Palms Hotel. The atmosphere, entertainment, and overall experience were very enjoyable. A special thank you goes to Bomba, one of the best staff members at the hotel. He kept us entertained throughout our stay, always full of energy, friendly, and professional. He truly made our holiday more memorable. Thank you, Bomba, for making us feel welcome and ensuring we had such a great time. We would definitely come back again!