InTown Suites Extended Stay Newport News VA - I-64

Nice hotel, furniture and floors need cleaning. Not bad for price paid.

Bad smell in room. No pots and pans or dishes in kitchenette. No one to speak to about situation from Saturday night until Monday morning because the office is closed on Sundays. Even their customer service line didn't lead to speaking to someone and couldn't leave a message because the mailbox was full.

My stay was brief but the customer service was outstanding. When I checked in they were training a young lady, but they were very nice. When I awoke to take a shower the water was cold. They end up refunding my money for the night and gave me the next night for half price. Nice!!

The staff was great. I thought the Stay was great for a couple of days but then the water stops working then you have no hot water at all. I call the front desk the next day to see what the problem was someone says yeah we are working on it and it won't be fixed until Monday. To remind you this was Saturday. First y wouldn't u call all guests to let them know what's going on instead having to find out on our own?? Then the washer machines where not working which I had no idea. Went to wash and 1 of the other guests had to tell me. Which I informed them I had no idea but the professional thing for them to do was to call all guests. I leave to wash clothes somewhere else thinking I could still dry them here and it's a sign up that reads If caught entering laundry room u will be asked to leave premises, cameras on premises. Why wouldn't u notify guests of the issues. Then there is a horrible smell through out the building. It was ok at first but they really need to manage the place better.

it was just great, a very clean and safe enviroment

Price for 2 nights was reasonable but you pay for what you get. Kitchenette with no cooking utensils, room clean but very worn; front desk gave me a key for a room on the 1st floor that was disgusting, went back and was told that they mistakenly assigned me to a room that's not being rented right now bc there's a leak from the room above it which explains why it smelled so bad. I asked for a 1st floor room when I made my reservation more than a week in advance bc I have young children that do a lot of horse play and ended up with a room on the 3rd floor and security knocked on my door and said the the people below us had called and complained.

We used the hotel because my son was competing in the Jr Olympics. The price was great and the room was clean on arrival. However, I never saw a housekeeper and our room was never replenished with fresh towels or washcloths. I also reserved the room because it advertised a fitness room that was not in service. I did like the fact that there was a laundry room in site and that the room had a full refrigerator and stove to cook with. This hotel has great potential. The GM apologized to us and informed us of the future changes because another company was buying the hotel.

I stayed here some years ago and I must say it has certainly plummeted in quality. Upon entering the elevator, it was filthy and trash was all over the floor. When we got to the floor and the elevator doors opened, it smelled as if it were a totally unkept ward at a hospice facility. It reeked of bad body odors, what seemed like the smell of elderly feces, and some dollar store brand cleaning aid attempt to cover it all up. We entered the room and inspected it. There were water bottles under the bed, the tub appeared dirty and the place was simply beat up. My significant other went to flip the slight switch and THREE BUGS CRAWLED OUT FROM BEHIND THE SWITCH PLATE ON THE WALL! I have never had such a poor experience in a hotel room. EVER! We were scared to lay in the bed and I simply REFUSED to walk barefoot in there. We did inspect the mattresses thoroughly and after covering ourselves in clothes and the pillow with our own belongings (because I didn't want to put my face on it) - we managed a few hours rest before checking out in the morning. The staff was very pleasant . . . but the place was just a dump.

I booked a non smoking room but the room smell cigarette all night. We didn't complain because we checked in about 12:00 am. (Room 422) We were tired, need to take rest. The iron in the room didn't work. We couldn't iron anything. I liked the staff. They were nice and recommended me the good beach restaurant.

Me and my two kids stayed here while playing in a aau tournament and it was awful. My room smelled horrible and my son found a bug while showering. The front desk never answered the phone. Seemed like a neighborhood place to stay. Guess you get what you pay for. I checked out the next day needless to say.