Best Western Hotel Centre Reims

Het hotel wordt momenteel vernieuwd. Toevallig hadden wij net een kamer die net klaar was en die er spik en span uitzag. Nette badkamer met fijne douche. Plus de locatie is fantastisch middenin de stad

Het entree en de ontbijtruimte zijn wel een beetje gedateerd. Daarnaast zit het personeel achter de receptie er verveeld bij.

Emplacement

Baignoire très glissante , pas de savon à la douche , Clim qui fonctionne pas ou très mal , travaux dans les escaliers occasionnant une chute de mon épouse ouf sans gravité (plastique posé sur marches )

When we made our reservation, we were not informed that the hotel was undergoing renovation works. The disruption caused by these works negatively affected our stay and did not meet the standard we reasonably expected from a three-star hotel. In addition, the air conditioning in our room was not working during an ongoing heatwave with extremely high temperatures. This made the room extremely uncomfortable and significantly affected our ability to rest and sleep. We reported the issue to the reception desk, but no alternative room was offered. Furthermore, there was no refrigerator in the room, which was particularly inconvenient during such hot weather. The hotel was also very noisy, because of the general level of noise, making it difficult to relax or get a good night’s sleep. We were also disappointed by the quality of the breakfast, which was rather limited and below the standard we would expect from a three-star hotel. Even in our own home we have functioning air conditioning, and we certainly expected a three-star hotel to provide at least the same level of basic comfort, especially during a heatwave. The combination of undisclosed renovation works, a non-functioning air conditioning system, the absence of a refrigerator, excessive noise, and a disappointing breakfast had a significant negative impact on our stay and greatly reduced the value of the services we paid for.

Location was excellent and right in the middle of the city

The hotel is very cramped and the room (twin) was very small .

Locatie is top!

Kamer was gedateerd en enorm klein.

Centrale ligging en vriendelijk personeel

Het was prima en een goede prijs-kwaliteit verhouding

Fantastic location

Surprised they didn’t provide hairdryer in room or have one available at reception