The Heritage

The room was beautiful and a great size. Enjoyed dinner in the restaurant though mine (beef brisket) was dry and overcooked. Allergies were really well accommodated though which was appreciated! The thermal suites, pool and gym are all well-equipped and very clean. I booked a 30 minute massage, the therapist was lovely and I enjoyed it but it was only 20 minutes of massage time because she was late bringing me from the waiting room and for the first few minutes there's a "consult" where they talk you through the form you fill out beforehand. This shouldn't be part of the treatment time. Breakfast was great, generous full Irish though I think that only one egg is a bit mean! Also instead of the usual fruits and yoghurt where you can help yourself there were very small plastic cups filled with fruit, overnight oats etc. It was annoying to not be able to pick the fruit and yoghurt I'd prefer, and most of the cups weren't gluten free as they contained granola and oats. Having plain yoghurt, fruit and granola so that people can help themselves would be better, and the little plastic cups must be terrible for the environment as they didn't seem to be reusable! Overall a lovely stay but would be great if the small things above could be improved! :)

Excellent

Didn’t experience the spa but will the next visit

Check in was excellent. There was a big queue as we were all attending a wedding but it was handled quickly and efficiently.

Unfortunately the spa was closed for the 2 days we were there and didn’t know :(

The art was fabulous. The hotel is beautiful and elegant. The staff was very pleasant but seemed under-trained. Additionally, considering how upscale the facility was there were weird little things that were to the same level. For example, the sheets were coarse, some rooms had wash cloths and some didn’t (we had 3 rooms)..things like that. All in all, though, we had a great time.

Room too warm no Air con. Bar food was of a poor standard. Waiting staff excellent

Nice stay beautiful hotel, bar and restaurant a little too busy and preference given to outside people over guests

Shower not functioning properly

Very beautiful place. Good food and great people