Elba Castillo San Jorge & Antigua Suite Hotel

Only a short stay but would definitely recommend this hotel. Staff lovely bed comfortable. Very clean and all protection in place.

Our stay at Elba Castillo San Jorge & Antigua Suite Hotel, we arrived and had booked a deluxe room with sea view, we had contacted the hotel well before our visit and sent “ Hi we are celebrating our **** wedding anniversary with you, could we please ask for a high room with nice sea view, non-smoking, two separate beds or queen size, thank you so much, we had a reply acknowledging this. When we arrived late on a Saturday evening we were given room 1245 we went to the room which was a fair bit away from reception and found it to be a twin bedded room with a balcony facing another balcony about 5M apart, they had left a bottle of cava though. We returned to the main reception and after a lot of dialog ended up with a deluxe sea view on what was essentially the ground floor room 1133, (found out over the next couple of days that rooms at each side had smokers on so we could not enjoy our balcony one bit), we did go back to reception and complained yet again, they said they were full, but we did not believe them you could tell by walking around the hotel, that it was not full. We were by now very tired and fed up, this is the 1st time this has happened to us, as we always contact the hotel well in advance and a couple of days before we leave the UK. We complained to reception staff again the next morning and the next morning, until eventually on 3 days later we were given room 1311. Reception said they would have room available on the Monday, then this changed to Tuesday at 13:0

Lovely hotel in a great location and staff are all amazing and friendly – really couldn’t do enough for you. I have stayed here for many years and the majority of the staff are now friends and welcome you back each time with hugs and kisses, I have no issues recommending this hotel to anyone thinking about booking it. I would advise a sea room in the Antigua building if you can get it.

Lovely hotel and friendly staff - We stayed only one night here as our self catering villa we'd been staying in all week was awful and the final straw was the boiler breaking down and having no hot water, we were a bit dubious booking a 3 star hotel as normally stsy in 4 star but we've stayed in other Elba hotels in Fuerteventura and enjoyed them so gave it a go, very glad we did, the deluxe double seaview room was in the best condition and had lovely views. I'm extremely fussy but enjoyed the food, main pool was busy but it was Christmas werk so alot of kids in hotel enjoying the pool, there is another unheated pool which was alot quieter. No parking available at hotel but we found on steet parking each time we returned after a trip out in the car. We would definitely return to this hotel, we love Fuerteventura and visit often so this hotel is a definite choice to return to.

La mala experiencia que tuvimos fue a la hora de presentar mi reserva de hoteles.com en el hotel de destino,CASTILLO SAN JORGE Primero me comentaron que con esta página no trabajaban y parecía un fraude, ya que en otra ocasión parecida, le había ocurrido esto. Primero que en su central de reservas NO aparecía mi reserva, Luego, después de muchas llamadas de tlf e investigaciones internas, alegaban que en el vaucher que les enseñaba no aparecía la agencia que les hacían el pago. Después de más de 2 horas llamando a los superiores de la chica de recepción y a hoteles.com apareció mi reserva y decían que no coincidía el pago realizado con lo que aparecía en su reserva. Después de más de 3 horas de llamadas, llegaron a la conclusión de dejarnos alojar y que lo consultarian al día siguiente con la central de reservas de ambas partes( hotel Castillo san Jorge como la de Hoteles.com) Finalmente, al día siguiente me dijeron que estaba todo bien, pero la experiencia del checking no fue muy agradable. Aunque debo también mencionar que la recepcionista hizo todo lo posible para solucionarlo y se mostró muy atenta. Conclusión, deberían dejar en el vaucher MUY CLARO, TODA LA INFORMACIÓN QUE ELLOS NECESITAN, para que ningún otro cliente pase esta experiencia. Por lo demás, el trato , servicio e instalaciones del hotel, TODO PERFECTO.

The staff were all hard working and amazing. The hotel was very basic and out of date by 30 years. Food was decent. Hotel pools were simply too freezing to go in for a swim, which is unacceptable. I would not return.

Täydellinen all-inclusive loma. Hotelli oli siisti ja henkilökunta palvelualttis.

its has a nice walk overlooking the sea very peaceful .Perfect

Hotel and room were quite clean, but there was no air conditioning. Especially one lady on the reception and some kitchen staff were not always friendly and acted arrogant. Wi-Fi was only available close to the reception. But the bar with the nice barman was worth to go!

Świetna lokalizacja - polecam dla osób pragnących zwiedzać wyspę. Pokój czysty, ale niestety podniszczony. Wg mojej oceny nadający się co najmniej do odświeżenia. Ściany, płytki, niektóre z mebli - nadszarpnięte mocno przez upływający czas. Drzwi na balkon nie chciały się zamknąć. Z sąsiedniego balkonu można by było spokojnie wejść do mojego pokoju. Sejf za 3,5eur/dzień. Rzeczy wartościowe warto mieć ze sobą. Aneks kuchenny zaopatrzony wystarczająco. Łazienka ciemna i pomimo czystości, mocno zaniedbana. Jedna plafoniera na suficie. Brak dodatkowego źródła światła nad lustrem. W mojej opinii łazienka to najgorszy element mojego pokoju. TV - jeden kanał polski, mały wybór, słaba jakość wszystkich kanałów. Śniadania - wybór duży ale po kilku dniach czuć monotonię, przygotowywane pod angielskich turystów. Brak okolicznych smakołyków. Obiadokolacje (15eur/os) dobre, wybór duży, polecam. Okolica cicha. Widoki z większości pokoi dobre. Blisko do centrum i na lotnisko. Hotel polecam jako dobrą bazę wypadową.