Homewood Suites by Hilton Raleigh/Crabtree Valley

Customer service was good and the area was great. Very close proximity to nearly everything that was in the weekend plans. I loved the digital hotel room key and the convenience it was.

Upon arrival, it was some leaking ceilings so it made me slightly nervous about my stay. Ideally for the price I was expecting my room to be slightly bigger than what it was. I booked a king suite with a balcony, however, very big rats were spotted from the 5th floor balcony. Made the stay slightly uncomfortable but because we were so tired and traveling all day we opted to stay and just ride things out and make the best out of it.

The area. The staff is super friendly also. Matthew was literally the best

Shower pressure is kind weak but besides that no complaints

Location and staff.

Could not check in until after 4pm.

Diamond Member Review – Extremely Disappointing Stay Let me start by saying I’ve been a Hilton Diamond member for years and travel weekly all over the United States. I frequently leave positive reviews for properties that deliver good service, and I have never left a negative review for a Hilton — until now. Please read and beware: this property is genuinely horrible. Front Desk & Staff The staff at the front desk were consistently unprofessional. When I arrived, the soap bottles in my room were completely empty. I called the front desk multiple times with no answer. Eventually, I walked downstairs and heard the phone ringing nonstop. No one was at the desk. I had to walk behind the front desk area to find an employee sitting in the back on their phone. Housekeeping & Room Conditions There are no ice machines like every other Homewood Suites I stay at. Only two towels were in my room, and housekeeping is practically nonexistent. My room was serviced only twice in nine days — and that was after I specifically asked. I requested service again yesterday and came back to an untouched room. It seems they’re saving money at the guests’ expense. Amenities & Property Issues Wednesday is Social Night at all Homewood Suites, but here the kegerator is broken. Buy a new one — unless, of course, this is another cost-cutting tactic. The elevator on the fourth floor went down twice during my stay, forcing me to use the stairs. The hallways reek of marijuana. Overall, this property feels neglected, poorly managed, and focused solely on cutting costs rather than providing the service Hilton loyalists expect and pay for. Condition of the Hotel This hotel is extremely outdated and in desperate need of a remodel. It’s worn down, dirty, and far below Hilton standards.

It was so dirty we did not even stay we left. Hope they refund me like they said they would

This place was so dirty everything was nasty.

Very Unfriendly breakfast staff, unaccommodating, apparently did not understand English. Had to wait over 20 minutes for some kind of meat to go along with the eggs. Came out with some kind of breaded chicken filet. Muffins tasted like they had come out of freezer, still cold. The alarm on the waffle maker was going off and after several minutes. Someone finally came out of the kitchen and turned it off. The staff had attitudes and seemed uncaring and stayed in the kitchen the whole time. The hotel seemed like the rooms needed upgrading, furniture was cosmetically needed a facelift.. Worst Homewood suites we have ever stayed in. Outside, the sidewalks were completely covered in leaves making it slick and dangerous.Do better Hilton.

I loved the atmosphere and that lobby was very cozy looking and inviting 😌

Next time could you have scrambled eggs 😌 and some fresh fruit .