Homewood Suites by Hilton Raleigh/Crabtree Valley

I am a long time diamond level Hilton Honors member. I have stayed at 100+ Hilton properties. This is probably the worst Hilton I have encountered. The curb appeal is very good and when you first enter the large lobby and roaring fireplace create a pleasant atmosphere. Outdoor patio and pool area looked very nice. The experience is downhill from this point. There were no baggage carts available for the entirety of our four day stay. The lobby elevators were out of service, and looked quite sketchy with temporary controls mounted to wood 2x4's. The single available elevator was rickey, but serviceable. The common areas are badly in need of an upgrade or at least significant maintenance. Windows were dirty and smeared. Dirty towels piled in hallways. Carpet is rough. The room was okay, excepting the dead roach on the kitchen floor. Windows frames were broken, screens torn or missing. Carpet in the room was newer and generally clean enough. I was pleasantly surprised by strong water pressure in the sixth floor shower. Bed and pillows were uncomfortable (especially compared to some great bedding I have enjoyed at other Hiltons). The breakfast okay, but not as good as at the Hampton we stayed at on the way. Staff was fairly scarce. Young lady at the lobby desk was very pleasant and helpful. The breakfast lady snapped at my wife for picking up a biscuit without using the tongs. The location is very convenient. We are frequent visitors to the Raleigh area, and will be looking for other accomodations in the future.

Every flat surface is sticky and gross, the bathroom has a lot of mold, the shower is cracked, the chairs are stained and gross!! I asked the room to be cleaned and was told housekeeping stopped showing up after ICE came to Raleigh!!!!

Don’t let the location fool you, the hotel is absolutely disgusting. The pool was slimy and unusable, the roof is faulty and leaky because of full gutters (growing trees in them!), mold in the showers, broken door lock allowing homeless in, the mattresses are urinated on and bed bug infested, the kitchen can’t be fixed my maintenance, and some staff are nasty! Oh yea, I also spotted a roach in the lobby! Stay AWAY

The location of this hotel was great there's a lot in the area; However, I was not happy with the service during my stay. I was supposed to stay for 3 months for work and cut it short within 3 weeks which seemed like the longest 3 weeks of my life. This hotel needs to be shut down and have major repairs done. The carpet and walls are disgusting, and the bathroom in my room was very nasty. I asked for things at the front desk that should've already been in the room or kept at the front desk and was told to find someone on the floor to help me. I should NOT have to track down housekeeping, and they don't speak any English which was frustrating trying to explain what I needed. The laundry room was dirty; I had to go somewhere else to wash clothes. The halfway working elevator was disgusting; I was stuck inside because doors would not close all the way and was stuck on the 6th floor. There were bugs in the room, and furniture chipping. I do not have a physical key card I use the Hilton App on my phone I was not able to gain entry to the side doors of the building as the doors were not working which did not make me feel safe, as the hotel is surrounded by woods and bushes. I witnessed about 15 vehicles get their cars broken into and personal items thrown all over the parking lot, this is a BIG hotel there should be Security!! If you have a little extra coins do yourself a favor and GO SOMEWHERE ELSE!!! This was a horrible stay, and I am a Hilton Diamond Member.

Clean. Very close to Crabtree Mall and easy to access shopping

There were no eggs for the breakfast and that was the only part I could eat due to allergies.

The squished roach guts on the wall above the bathroom door, no conditioner in the shower. Night staff was short and dismissive and that's not what you expect in a hotel.

Nothing

The tub

Front desk staff extremely polite and helpful. Location of the hotel was great

No extra blankets Rooms could use an update