Homewood Suites by Hilton Raleigh/Crabtree Valley

Parking lot construction

Room was better than expected for the price.

Good clean

Clean room, friendly service, easily accessible.

Hotel was not so clean

I stayed at this hotel for 5 nights and after I requested multiple house keeping service to my room and repairs to toilet , they never came. They would come and just make the bed, never give me clean sheets and pillowcases after I’ve requested it multiple times. The front service is awful at answering any questions and I would never stay here again. Avoid if possible.

I found the carpets to be worn, old, and actually dirty. It was actually debris on the carpet’s not only in the rooms, but the hallway is as well.

Check in was easy

The place is totally run down. Arrived the power was out. Dogs barking on our floor. Found dirty clothes and towel after room was cleaned. Pool not covered and pool area unkept with leaves and debris. A huge fallen tree sitting across the dumpster. Just really poorly maintained property for Hilton standards.

I am a Hilton Honors Member and try to use Hilton on all my business and personnel trips. The rooms are dated, carpets and furnishings were stained. The first set of room keys did not work for either room (had 2), had to get new keys and to open the door had to turn handle up, not down as normal. Attendant said they have issues all the time. (well then why are they not fixed?) When the AC unit kicked on it made a terribly loud banding noise every time, enough to make you wake up from sleep. The second day, went to the desk to get clean towels and was told until we brought the dirty towels back to the desk we could not get clean towels. Attendant refused to give my wife an extra towel only 2 allowed per room. I have NEVER been refused a towel in any other motel. Due to the AC unit cycling on and banging I got very little sleep, Very disappointed with the property and I will not go back there again.