Hotel Poza Blanca Lodge

the breakfast was very good. Although a slight language issues, i found the service was good . Some of the staff spoke English and they went out of their way to make things comfortable. I was confused about the restaurant hours for the one near the river but eventually figured it out.

I was surprised that there was no office and when arriving kept thinking there was a separate office until someone pointed out it took place in the Italian restaurant .

The property was absolutely stunning. Not only did it feel very safe, but the staff went above and beyond. We showed up when it was pouring down rain, and Oliver (the manager) came out with umbrellas to help us in with our luggage. The property was right on the river with access gates that were secured by staff and locks when not in use. The plants are stunning and there’s something to see everywhere you look.

Nothing, we enjoyed all aspects.

The play equipment, grassy area, and proximity to town were nice.

The room we were given was directly over the restaurant, with windows overlooking the dining area and pool. The architecture is nice but practicality was not - this is a noisy space to put a family. Additionally, I chose this girl over others and rentals in the area because of its restaurant and hours. We have been traveling extensively and we’re in the area to interview a school. I was relying on the restaurant as to accommodate dinner after we arrived. I was told the restaurant happened to be closed because it was Wednesday. The advertised room service didn’t exist and so I had to pile my family back in the car after four hours of driving to find something locally and rather late. The included breakfast consisted of two options and I was never brought mine. We were one of two families staying there, there were no other guests. Staff was friendly and helpful…the few times I saw someone but so limited and scattered that I couldn’t find anyone to check us out. The linens were stained and the walls were relatively dirty but the room set up and bathroom show evident effort. If I have to guess, this place is recovering from financial difficulties brought on during the pandemic and the reduced staff and restaurant hours during the off season are a pragmatic attempt to address some of that burden. The website and information should be updated with restaurant closures and other changes to amenities. However, this place accepts pets, and that was our primary requirement as we were traveling with our dog.

The location is great near a stream of creek. The property was beautiful. The food at the italian restaurant was exceptional.

The check in process takes hours. There is no lobby or a clear way of knowing where to check in. I was running around for almost one hour and call the manager to finally get someone to help check in. We did not get all of our 3 rooms till 6pm. Communication has a lot of room for improve especially for non spanish speakers.

Terrible communication from the managers, i had to wait over an hour to check in and missed my coffee tour.

Management

Lovely place, easy to get, easy to park. The room in the separate building (double room with two double beds) was perfect - clean , comfy, nice bathroom, very quiet - perfect relax. When you order the room ask for this one, not the room above the restaurant - they are smaller and a little bit noisy. Cuisine in this hotel is the best in this region. Its Italian style and chef is excelent. We finally stayed two more nights - mainly because of the cuisine - fresh, tasty - just perfect. If you ´re on the way from San Jose to pacific coast ( road 27) - this is the best stop to stay or to eat.

Everything was fine.

Staff was very nice

Facility could use a little updating