The Meritage Resort and Spa

I liked the location of the hotel and the kind, friendly, professional staff.4

I didn't like the food or the fact there was no microwave in the hotel room.

Loved the location of the hotel. Tucked away in wine country

Thought the room had a balcony

Very open

Just my patio bird nest with baby birds with droppings everywhere and a big water puddle

We had an exceptional experience at Meritage Resort thanks to Skyler. From the moment we arrived, he went above and beyond to make sure our family was taken care of. Skyler helped upgrade our room and worked to rearrange accommodations so our entire family could stay close together, which made a huge difference for our trip. He was incredibly understanding, patient, and genuinely cared about making our stay as comfortable as possible. What impressed us even more was watching him manage a very long check-in line with professionalism, efficiency, and a positive attitude. Guests around us were visibly appreciative of his help, and it was clear he was making everyone’s experience better. The level of service didn’t stop there. Skyler personally called to check in with us after our arrival to make sure all of our needs had been met and that everything was going smoothly. In all my years of travel, I can honestly say I have rarely experienced this level of personalized care and attention. It was such a thoughtful gesture and demonstrated his genuine commitment to guest satisfaction. Outstanding customer service like Skyler’s is rare. He turned what could have been a stressful arrival into a wonderful start to our vacation. He is truly an exceptional manager, and Meritage Resort is fortunate to have him on their team. We are incredibly grateful for everything he did for our family and would return without hesitation. Thank you, Skyler, for making our stay so memorable.

This is my second visit to this hotel. The hotel sits in extensive pretty grounds, surrounded by vineyards (as one would expect in Napa). As not uncommon in the USA, they charge a hefty resort fee. The fee does not include parking which is an extra charge. The rooms are nice, although I would have expected a better shower. My room was on the ground floor near the swimming pool which meant that until evening hours music was booming through my room. It also meant that at 5:00 a.m. when the pool motors kicked in I could hear this whirring noise in my room. This is the first hotel I've been to in years that does not accept Apple pay or Google pay! As my card was digital, so I had to type it in at the terminal. I then received a notification on my phone that my card had been charged around $1,300 (as expected). However the hotel said the card was declined on their end and even though I showed them the charge they would not accept it and said they could not do anything. The reception manager came over and they were quite rude about it saying they would not give me my room until I paid (again). Having been traveling for around 20 hours I paid again using a different (physical) card. As it stands right now I've been charged twice, once on my physical card and once on my virtual card. I will probably have to do a chargeback to get my money back.

The property had been 95% booked by a large corporte, so all facilites or restaurants were not available to other guest not related to this corporate. The service from reception was VERY poor and while they eventually refunded us this took a lot of upset and they could of handled it a lot better. Even when making an appointment for a meeting with senior staff they failed to be there.

Wonderfully friendly staff, amazing shuttle driver, valet and check in. Pool open long hours great temp, hot jacuzzi (adults only one) property was well kept and beds very comfy. Great overnight trip! Only down side from my friends no decent coffee.

It's a beautiful place but unorganized. We enjoyed the vineyard walks, the wine tastings & cute gift/coffee shop. Ember Steakhouse was excellent as was Olive & Hay. The spa is great & there are many things to do but the front desk cannot book anything for you. You have to call or book everything separately online. An event they texted us about & sold us tickets to online didn't happen & we planned our evening around it. It was a huge inconvenience. The front desk had no information for us whatsoever. We also had $100 stolen from our purse in our room so don't leave your purse in the room! The cleaners only made the bed & left the trash full of containers with leftover food & left our towles on the floor. Don't order a pina colada from the pool. They are terrible. Even with the bad stuff we still did really enjoy our time there. It's a gorgeous hotel.