Heeton Concept Hotel Pattaya by Compass Hospitality

I have stayed here 4 times now I really like this hotel the staff are friendly and helpful the rooms are clean tidy and the beds are comfy The location is fantastic close to all amenities and night life .The only thing I do not.like about this hotel is the newly opened bars next door the music and noise is horrific sleepless nights till about 3 am unfortunately this will be my last time staying there .You just can't sleep

This was my second stay at Heeton, and it was just as memorable as the last one. No complaints at all. The earlier noise issue from the café was not a problem this time. Breakfast has improved, and the crowd was nice and decent. As mentioned in my previous review, the location is perfect—peaceful yet very close to Walking Street. I booked directly with Heeton, and the pre-arrival communication was smooth, with all my requests accepted. A couple of small suggestions only: room renovation in the future and a closed closet would be helpful—but these are just suggestions, not complaints. Thank you, Heeton, for another wonderful stay!

Excellent stay with great hospitality. I would like to recommend everyone for comfort stay in pattaya. The hotel's facilities were top-notch, with a great pool area, delicious dining options, and a relaxing spa. The staff went above and beyond to ensure I had a wonderful stay, and the location was perfect for exploring Pattaya's vibrant nightlife and attractions.

We are here now, just checked in today. First impressions aren’t great, the room needs some tender loving care. It’s hard to explain, but it’s grubby. The pool area and everything downstairs looks nice but the rooms just are off. They need some paint or something along them lines. Maybe I’ll review this again on Thursday when I check out, but the first impressions aren’t great. Lovely location though, just the room would be 3/5 maximum!

We first came to this hotel 10 years ago when it was Mercure. It was a good hotel then . Now under Heeton Concept this is a great hotel. It’s good value for money . The buffet breakfast has something for everyone . Our room is cleaned every day and fresh towels provided . Plenty of sun loungers and towels available . The swimming pool area and other communal areas are well kept and spotless. What makes this a great hotel is the staff . The porters, kitchen staff, reception Staff, waiters and waitresses are great . Nothing is too much trouble and they tend to everything you need with respect , kindness and respect. I would particularly like to give a shout out JaJa, Gift and Kong. Their service each day has been exceptional . They anticipate your requirement before you need to ask and it has been a joy for us to meet them. I have seen other guests be quite rude and abrupt with their requests , yet these staff remain calm and polite and still smile with respect and courtesy . Heeton you should be proud of your staff !

Had a amazing vacation at this hotel it was very clean and food was amazing all the staff was very nice and helpful and a special thankyou to jaja for her excellent service she made our holiday very special and I would highly recommend this hotel I will definitely be returning Thank you jaja you and the hotel gave 5 star service

I had a wonderful experience during my stay. The front desk staff especially Kik was extremely helpful and attentive. She provided assistance with a genuine willingness to help and made me feel truly welcomed. Her excellent service and positive attitude added so much to my overall experience. Thank you very much Kik, for making my stay memorable.I will come back again .

Reception great fast check-in. Lift to our room fast, a nice big room with a big balcony. Beds comfy with two pillows each. Bathroom large with a walk-in shower. Small fridge. Tea,coffee,water, and kettle. Breakfast in a air-conditioned room wonderful as for the breakfast everything you could want. A coffee machine , egg station. Big pool with outdoor tables and seating for afternoon cocktails. Staff wonderful.

Lovely

It is an old hotel that has had some redecoration. This included removing wardrobe doors and drawers from rooms, leaving only hangers and shelves. The lobby, stairs and lift banks are open air as hotel has no front doors, reducing comfort in 30 degree weather. The bedroom had live mosquitos inside and dead ones on the walls. There were stains and spider webs on the ceiling and mould in the shower. Housekeeping moved belongings and luggage when servicing the room. There is a fitness room, that used to be the hotel bar. On the plus side, the breakfast buffet had a good selection and the location was fine. It's close to a 7-11, McDonalds, and food court and a short walk to the beach.