Mercure Telford Centre Hotel

Clean tidy, friendly staff and would use again

facilities are very basic and dated! no after hours service and not able to contact reception!

Only one thing which I was unimpressed with the whirlpool I used as it wasn’t powerful blower and no bubbles. I enjoyed the heated pool. I stayed there four nights. The breakfast service are great. One of staffs know that I liked two poached eggs on toast. Before I asked for it, she quick reply ‘ you want two poached eggs?’. It made me smile

The hotel is not worth the money. It is very tired and need some TLC. There was rubbish in the plant pots. The carpet is thread there. The shower was broken. The shaving mirror was hanging off the wall. The bottom of the shower door was waterlogged and all the paint was peeling off the staff for the swimming pool, sat about on their mobile phones and ignored customers. The swimming pool ceiling is massively stained. All the lockers were dirty and the locking facilities wobbled. I will not stay in this hotel again. It is not worth the money.

I like that I’m able to get off the train and walk straight to the hotel which is less then 5mins walk

Reception arrival was pleasant, my room was great: large double bed, good size bathroom, TV and heating. Had a fabulous hair dryer which most hotels don't provide, normally they haven't got enough power and then takes ages to dry your hair. Breakfast was wonderful, from full English to continental breakfast. The staff during breakfast service were amazing, very friendly and always topping up the breakfast stands. They have a fabulous swimming pool and gym to add. I would highly recommend to anyone who would like a comfortable stay. And it's also only a short walk from the station too.

Had quite a pleasant stay up to the point that I was woken at around 8 am to the sound of drilling, banging, then at around 9am a lady knocked on my door and asked if I was checking out ! I told her that I had until noon and then mentioned the noise that I had been woken up to , she just shrugged her shoulders and said they are fixing doors ! So decided to check out on arrival at check out desk the lady just asked for room number and didn’t even ask if my stay had been ok, if she had have done I would have told her about my experience,I feel really sad that I wasn’t told that there would be noise disruption and I certainly didn’t expect a knock on my door to ask if I was checking out, very disappointing.

The staff in this hotel were just outstanding. My father had passed away and my sister and brother both stayed the night of the funeral and honestly they made our stay better. It was spotless and they have the comfiest beds. Going back in May.

Dissapointed to be stung for £10 parking when no other option available and the delights of a couple screaming at each other from the neighbouring room at 1am. Room was the other side of the leisure facility, stunk of swimming pool, worn carpets and just plain tired.

Depends on the price . Whatever you get quoted add £10 for car parking charges. Otherwise other basic hotels offer overnight parking for £1.60 at Southwater. This was a weekend stay and was a great location. Walkable to train station and shopping centre and huge car park. The onsite pool and steam room and sauna are a great bonus for the morning after a great night out.