Mercure Telford Centre Hotel

Very good hotel all round

Lovely hotel. We stayed for one night on a shopping trip. Convenient location and nice bar area to chat in the evening

Comfortable hotel. Great staff. Excellent value.

Room was very pleasant with everything that you needed but the corridors were dirty and needed deep clean or replace the carpet. Staff where helpful and friendly considering it was Boxing Day. However it wasn’t made clear when booking that we would be charged an additional £10 to park the car for the night. Would probably stay again.

Receptionist steph awesome No water this morning no tv either When water turned back on it spurred out dirty water on myself

Has 2 nights at this hotel. Breakfast selection was great. Pool facilities included in the price was great. Would definitely stay there again. Room was very presentable. 5*

Service by Yuen Dan and Steve excellent. Looked after all guests. Hotel room a little dim and one lamp not working but overall decent

Our two night stay at the hotel was excellent. The staff, especially Steph on reception went over and above to make sure we had everything we wanted. Everyone we encountered was polite, helpful and a credit to the hotel. Breakfast was superb and kept very well stocked, the bar food was also great. Bedroom clean, had everything we needed and comfortable. We will be back

Carpet was not hoovered prior to our arrival. We stood on small items that previous patrons had dropped. Heating wasn't working in the room, it was very cold. Took over an hour for them to locate a heater for the room; we had to visit reception 3 times to resolve this. There was only 1 robe provided in the room for the spa and by this point, I just did not want another trip to reception to ask for anything more. Restaurant seating by the window for evening meals and that was also very cold. My chicken burger was pink but they seemed short staffed so I didn’t bother saying anything. Vegetable soup and Fish & Chips were nice. Breakfast staff were lovely and this food was much better. Good choices. In general, the hotel comes across as trying to look high end but isn't actually maintaining the property well enough. In summary. Overpriced. Breakfast great. Hotel room not the cleanest. Service too slow.

Very comfortable bed but it was hard to sit up as the lit headboard creaked a lot and didn’t feel v sturdy. Photos show a coffee machine but that’s only in upgraded rooms. Room was v spacious. Excellent shower Very tasty breakfast with a good selection of cooked and continental options to choose from