Hilton London Watford

Location is great, check in staff are miserable, rude with delusions of grandeur. If you can avoid staying here, then avoid it. They actively go out of their way not to help guests and other staff members, not something one would associate with the Hilton brand. Deputy Front desk manager was rude when checking in and couldn’t even smile when greeting guests.

The staff were friendly and professional but let down by a tired and out-dated hotel.

The new booking-in system took way too long and when we eventually got to our room it was too hot. The room smelt mouldy and the bathroom had mould and was in very poor state. The room didn't have air conditioning, and with temperatures at 38 degrees, the room was far too hot - the fan provided just circulated hot air. Not worth £165. Time to catch up and modernise.

Reception is modern and clean

First stay my room was over sold, second stay I had booked and paid for a queen room and was given a single room with no light and no air con and was told this is all that’s left

Well presented communal areas.

No light in the room. Only lamps…. Which means you have to walk into the room the dark to turn a light on. I what was one the hottest May Day on record, there was no function to cool the room. Only a fan! The property was dealing with a “new system”. This caused a very big delay in checking in, with long queues. My father who stayed at the same time was randomly charged nearly £90 by mistake off the hotel.

Noting

Don’t have air con, I couldn’t sleep at all, is not normal to not have