Centara Grand Beach Resort & Villas Krabi

Property was OK but misrepresented. Maybe my fault for not investigating.Only boat transport, inconvenient .Staff was young, inexperienced and although very cordial just not trained in hospitality especially for a 5(?) star hotel.A lot of moving parts that were not explained to me, the staff pushed me into the app which was far from seamless for me(senior not terribly computer savvy), room size was not represented correctly , there was much of the room outside as an enclosure, not in the actual room.TV not always working,..Small blood stain on my sheet , food not bad but limited as was alcohol selection, beach OK but not Phuket pristine,Overall for a younger crowd who Iare looking for a secluded getaway. Not for a senior couple who wants a little more selection,convenience and graciousness.

Beautiful escape. Wonderful service.

It is not a 5 star hotel, barely a 2-3 stars. Staff not prepared to help or assist with anything, not trained and dont speak english well. Staff very confused as well, with very different informations. I reserved an Ocean View Room but could only see trees outside the room that I was brought. Be aware that you are not going to rest at this “resort”. Most of the time you are going to be pre occupied with the service. Furniture at the room was so old and smell really bad. My first night was with my wife and mosquitos. Linen was so dirty… What a bad experience… Don’t know what else to say, it was the worst treatment I received in a hotel. Really interfered in my vacation. I hope thar after you read this, you should think twice about going to this place.

The property and buildings are in need of major repair, the ferry that is need to get to and from the hotel is an inconvenience and wastes valuable time during your trip. Service is slow, inconsistent and the laundry, linen etc. is done off the sort. The sheets smell musky as does the room. The exterior premises are not maintained and the walkways are full of debris. The private beach is littered with garbage and they do nothing to clean it up daily. I would never recommend this to friend…

This property is a remote location requires a boat and if the weather is bad there is no boat and must hike a trail that is very slippery and dangerous and has monkeys that orders the ocean that is typically in this time when you don't have the boat tides are high and very dangerous absolutely no handicap or disability access. Also the monkeys attacked our room and broke everything glass, ate food and went through our bags. 4 MONKEYS. The hotel did not show up to clean the room or give us any accommodation for this extreme inconvenience. Not only were we stranded at the hotel but we were inconvenienced and were forced to just check out and leave was a very unpleasant experience and very rainy.

A bit isolated from nearby town but hourly boat shuttle available. Private beach, beautiful views, great staff.

Its is isolated. However the sea view was block by the tall coconut tree.

The boat services which used for check in to hotel and transportation between city to hotel is terriable and unsafe

We spent 9 days here and enjoyed our stay largely because the location is breathtaking, and the excursions were amazing! The quality of the service, cleanliness and food were mediocre even for the low price that we paid. Don't get me wrong, everyone on staff is eager to help and very nice to deal with when you ask for something. They just are not well trained in how to provide top notch service. I don't blame the staff; I blame the management. The property is in desperate need a renovation and we did not feel the rooms were properly cleaned. The food was not great at all with the exception of the breakfast buffet, which was expansive and nice. There is so much potential here if they were to invest some money into the property and upgrade the training of their staff. The price was great, so I did feel like we got good value overall. I just felt like they oversold what you get. We probably would not choose to stay here again if we were to visit the area.

Inexperienced staff in a gorgeous spot