Fairfield Inn & Suites by Marriott Fairfield Napa Valley Area

The front desk staff was rude and not welcoming at all. When i asked what time the pool closed, she told me 10:00, great! When we went to get in the pool is was closed for construction. Why would she not say that. Then there was no bedding for the pull out bed in the room, when i called asked for sheets to be delivered, she said i would have to come to the front desk for those. Just not quite the calibur of service i would except. The room was clean. I wish there was more non decaf coffee in the room. The breakfast was wonderful, though there was no more forks, spoons worked. Overall it wasnt totally awful but needs some work on front desk training.

Nothing

The staff was very accommodating(because they had to be), the bed was comfortable and the hotel is in a nice location.

The hotel is not kept very clean at all. We had to have our first room switched because it wasn't cleaned. The hallways were dirty as was the elevator. They also advertise that they still have an indoor hot tub when they no longer do.

Everything went great!!

Large room. Good breakfast. Right off the highway.

How does this place have a 4/5 stars?! I can’t figure it out. It’s dingy and very dated - in desperate need of a facelift and some newly enforced cleaning standards. Many of the tiles on the ceiling are stained from old leaks, the ice machine is dripping pink water, the room smells moldy and has what looks like old blood spatter above my headboard. The windows are filthy so I permanently closed my curtains and clipped them shut with pant hangers so I didn’t have to look at the face oil and crap all over them. I won’t be back to this place until they make some major changes in cleanliness standards.

I reserved a standard room but was given a handicapped accessible room. I asked to move to any standard room and my request was denied. The toilet had mold in the bowl. The main lamp by my bed was not working. The reading light by my daughter’s bed was also not working. I asked for maintenance to fix these lights but nobody came and they remained inoperable throughout my 3 night stay.

Nice place and convemient to stay

The hotel staff was great. They helped me with wifi issues. We had a great time in the pool, and breakfast was good. The room was clean and comfortable. Couldn't have asked for more. And at a great price for a pre-holiday evening.