San Agustin El Dorado

Perfect location to walk around the city - fantastic breakfast that starts at 4 am ! Staff very helpful

A little dated , poor ventilation ,

Breakfast was great. Hotel met expectations. Location was good because it allowed walking around historic parts of town and is also very near bus departure/arrival to/from Machu Picchu.

Location

Poorly maintained

Terrible

Dirty towels, loud, not worth the money

I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through Expedia. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from Expedia. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and Expedia. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.

Great location a short walk from the centre and nearby important sights. Clean, modern (although with some interesting historical parts) building with bar and restaurant, but...

The restaurant was terrible. The food was some of the worst I had in Peru and service was painfully slow, more than an hour and a half to be served even though the restaurant was not particularly busy. There were several restaurants not too far away, but I had chosen this hotel so that I did not have to go out again in the evening after a long day sightseeing.