Embassy Suites Huntsville

Nice place and location.

Front desk under staffed. Parking needlessly complicated. Front desk failed to activate room key for parking and a pain to leave after checkout since they have to buzz you out @ busy checkout time.

Managers reception. Location. Cleanliness

They ended the free shuttle to local places.

The hotel is quiet. I think the hotel was built well so you do my hear the people above or below you or around you. The breakfast is great. Omelets or eggs made fresh to order as well as a good buffet. The Big Spring trail is great for walking or running; it feels safe and well-lit. The staff were knowledgable, professional, great hosts. Tiffany handled an issue that arose at my checkin due to crossed wires between the Hilton App and Booking.com App. Although she had not run into the particular issue before, she handled it with reassuring calm and poise and worked the kink out within 10-15 minutes. it was also clean. my husband forgot his toothbrush and they gave us a complimentary travel toothbrush.

the on-site restaurant prices were quite high. maintenance bothered us - despite us having the do not disturb sign on our door - trying to put a QR Code on the door. This seemed wholly unnecessary given we were checking out in less than 24 hours and the QR code task could be done immediately after we left.

The breakfast was GREAT!.The best stay yet!