The Hotel Hot Springs

The room had space

Breakfast

This is always a very hospitable hotel. It connects to the Convention Center so I don't have to walk in the rain. Staff is very friendly, the rooms are large. The bathrooms are large.

I love the location, both adjacent to the Hot Springs convention center and the historical downtown area. The only complaint I have ever had has been that there always seems to be one elevator out of service. While normally a small inconvenience, it becomes frustrating with a large crowd during a convention!

Size of room and location location lication

The room was not cleaned very well. Dirty around the edges, No wet or dry mop done. Have stayed there in the past.

I am extremely disappointed with my experience at this hotel. I stayed from April 10th to April 14th, and the room conditions were unacceptable. There were cockroaches in the room, the air conditioning unit was extremely loud, and the sound insulation was very poor. It was easy to hear noise from outside and neighboring rooms, making it difficult to rest. After checkout, I forgot my Apple charger (adapter and cable) in the room. I returned to the hotel the same day and again the following day seeking assistance, but instead of helping, I was directed to an online lost and found system (Report ID: 45246624). Since then, I have only received automated responses. No one from the hotel has contacted me or made any effort to assist. I also tried calling the hotel multiple times and sent messages through the booking platform, but no one responded. It is extremely frustrating that even after going back to the hotel in person twice, I was given no real support and was redirected to a system that does not work. This reflects a serious lack of customer service, communication, and consideration. Based on this experience, I will never stay at this hotel again and cannot recommend it to anyone. Very disappointing.

The property was close to many good restaurants and shops on the Main Street.

The sliding bathroom door wouldn’t stay shut. That was a bit inconvenient.