LUX* Grand Gaube

We have stayed in many hotels and resorts across the world, but this is by far the best we've stayed in. 10/10 in all aspects. Special shout out to Neerusha who's hospitlality was on another level!

Clean and the staff went above and beyond, they treated us like family !

Nothing everything was perfect

Le personnel est très gentil, l’établissement est splendide ! Nous avons très bien mangé notamment le libanais ! Le cours de tennis et les installations sportives sont top !

The place was beautiful, the staff were very friendly and accommodating and the food was delicious. They have a good system with taxis for moving around and their gym and pools are great. Lots of activities in the hotel daily.

The beaches were beautiful to look at but were very shallow (depth-wise) with some seaweed that can feel a bit awkward to step on, and there were quite a few wasps near the tanning beds. Nothing too bad and wouldn't stop me from returning but worth keeping some distance from plants while tanning.

Great location by the northern coast. Several food options at the hotel. Additional amenities (tennis, gym, spa, adult beach, ice cream booth). Great store for buying clothes and jewelry. Arrival plaza is great with a cafe and quirky bookstore and car / phone booth area. Water activities are also great to be honest. Kayaking, padelling etc.

A few issues. This is having stayed at the property twice (first a few years ago, and secondly this stay). Generally; hotel standards feel that they have declined. Room cleanliness and quality shows wear and tear. Initial room provided unfortunately had a bug issue with several ants. This was raised on first and second day, and subsequently following an infestation of hundreds of insects (ants) on the third day, we had no choice but to request a room change - this was accommodated for. We believe the rooms at the bottom are actually better quality than the (pricier) rooms above on the first floor. The restaurant quality varies. Great Turkish restaurant and buffet options. However, cafe and Peruvian restaurant were sub-par and don’t recommend the extra charge required for the Peruvian place - we barely could eat the food. When we informed the staff that we clearly were not a fan of the food (overcooked dry rice etc.) response was “that’s how we make it”.. The staff also could be trained far better. Staff barely smiled when we arrived at reception and were clearly overwhelmed by the number of guests. When we left and raised the above issues at checkout, there barely seemed to be a concern about the issues raised. All in all, it’s a shame because the first stay at Luxe was fantastic. Unfortunately, would not return.

Les meilleures vacances en famille ! Les repas, l'hôtel et surtout l'accueil bienveillant : exceptionnel. Merci encore au brillant personnel !