Red Rock Casino Resort & Spa

Estuvo bien

Estabamos cenando y se disparo varias veces la alarma. mucho ruido

I recently stayed at this resort for Valentine’s night in room 7-140. The property itself is absolutely beautiful, very clean, and clearly well maintained. The amenities were good, and overall, we enjoyed many aspects of our stay. It has the atmosphere and quality you would expect from a resort of this caliber. Unfortunately, a very serious incident occurred that significantly impacted our experience. At approximately 8:30 AM, housekeeping knocked and opened our door at the exact same moment. There was no pause between the knock and entry — no second knock, no announcement, and no opportunity whatsoever for us to respond. The first knock happened as the door was already in the process of being opened. My partner was up and startled, and I was woken up during this incident. Both of us were minimally clothed at the time. Because the door was opened instantly, we were given zero chance to answer, cover ourselves, or even process what was happening. It was immediate and deeply invasive. The experience felt like a complete violation of our privacy and left us shocked and extremely uncomfortable. For a resort of this standard, guest privacy and security should be an absolute priority. Our checkout time was 11:00 AM, and hotel management even acknowledged that housekeeping should have knocked at least a few times, per policy, before entering. Entering an occupied room without waiting for guest confirmation is simply unacceptable. After this incident, the remainder of our stay felt different. The sense of comfort and safety that you expect when staying at a resort was disrupted. Management stated they would “look into the matter” and offered a discount on a future stay. While I appreciate the acknowledgment, a discount that requires us to spend additional money to return does not feel like an appropriate resolution for such a serious privacy breach. An incident of this nature deserves a more meaningful and immediate response. This resort truly has so much to offer, and we did enjoy many parts of our stay. However, situations like this should never happen. I sincerely hope the hotel takes this matter seriously, implements stronger housekeeping protocols, and provides a proper resolution that reflects the severity of what occurred, especially since my family has been coming to this resort for years for dining and entertainment and has even booked several suites for company parties.

I lived in Las Vegas twice these servers are nothing but after Ur money and nothing else, if u think there Ur friend Ur dreaming. the CEO and manager lets them lie to u take u for a ride just to get Ur money. Years ago, I knew one here bought her a necklace and tipped well then she turned on me and told this big guy that I wasn't tipping enough, things about me that were not true and he said sit somewhere else, this is how management is, these servers can do anything under the sun and get away with it. See I went back now after two years was kind, have a good heart bought them gifts and u could hear them mocking me, laughing, I will not say their names, and when I first went in they came to me ask me are u a good kisser do u like this server, off the wall stuff, could u imagine if I were to say this, I'd be thrown out, I was played a fool, bought them gift cards, candy, Christmas cards with money in them gave other servers money as gifts, I bet on gifts alone I spent 500.00 on them that's not including tips and buying them lunches, what I get out of it nothing, I'm lucky to get a thanks. They will play u, wave to u act like they like u, but care nothing about u, it's all an Act to get what they can from u, Ur money. This Casino is a Rip Off to go elsewhere Folks. I played the slots never won, lost over 500 I bet in a few months playing the slots. I had like 76 credits in my slot and it went down light went on I banged the machine some to get it working it came on with 0credits I lost all, they the CEO management will never repay u Ur lost, like what proof do u have. I learned my lesson here, servers lie, only out to get Ur money, play with Ur head, like they like u care about u, but they could care less about u as a human being. Tell u now, don't be a fool for them, like I was, they will take u for a ride for everything u have if u let them. The thing is management sees this, but they close their eyes too it. Go elsewhere folks not worth it.

Casino itself is nice but their total rip off. I knew a server there four years ago she would pretend to be a friend bought her a necklace for Christmas I liked her, then when I gave her less money for tips she moved to another area and told this big shot that worked there I don't want him in my section, why, didn't tip enough. Some servers and workers are just out to get Ur money. If u speak up or disagree with any of them, u are wrong no matter what u say, I'm just trying to save u the grief of my experience there. I came back to Las Vegas again got tired of Ca, went here with friend's same thing happens, see Servers own management, u as a customer have no rights, the Servers put on an act just for Ur fat wallet, that's it. I went there like five straight months this year after moving back, hasn't changed, management cares nothing of u at all, this guy that answers in Ur reviews does nothing, oh we will discuss this with operations, oh yah right, it never happens folks, Ur complaint goes unnoticed and it just continues to go on. I'm a little older than these servers, liked one very much but she could care less about me, just after my money, I see what goes on and because my heart is good, they take advantage of that. I gave this special server a five-dollar tip once and she waved it around and says look what T gave me, mocking me, her and her friend, they get a kick out of doing this like 10year olds u know. Me, I gave her and the other servers pepper spray, money, Christmas Cards with money in, gift cards, candy, bought one lunch a few time, what I get Nothing. Lucky to get a thank you, why not a hug, Christmas time or New Years nothing. Went there last week had a beer playing slots losing my money like always, the server comes by and says drinks, I say bring me one since Ur here, she replied u have some in that drink, so drink it first, what a wise Akker, I asked her so she doesn't have to go back and forth and also, they the servers disappear for hours sometimes u can't find one, when she came back with my beer I said, I'm not tipping u because u were wise with me and also u took forever to get my drink, she says get smart ill call security, u believe that one. The casino slots I've played stopped for no reason sometimes and took all my remaining credits I had in it, so Ur money is lost. Also, they rent there auditoriums out and u will hear bands playing and there partying so u will hear this noise in Ur rooms upstairs, many negatives to this Casino and not many positives. Rooms are overpriced not worth it, try Boyd, New Orleans Casino folks' better rates. I've never won money only lost it here, Servers are just after Ur money, talking about u then laughing, mocking u, super rude and unfriend just not a good environment folks, id avoid and go elsewhere Folks. After months going here, I went through the agony of being used for having a good heart, this is only what happen to me, just keep in mind, Ur only an Acquaintance with the servers not Friends, keep that in mine and u will be fine.

Clean property

My room was way too far down the hall from the elevator, I was at the complete opposite end, so far it’s discouraging to leave the room.

On the plus side, the bed was comfy and the shower good. The casino is clean. We ate at the sushi place, the noodle place, the steak place, and the coffee shop, and all were good. All staff were kind and attentive. However, for the money, we could have stayed on the strip with far more amenities. At RR there is no coffee in the room, no mini fridge, and the bogus resort fee that provides nothing. The entire pool area was closed for "the season". Hey, if you can't afford to heat the pools, you could at least keep the pool area open so we can lounge in the sun with a beverage, and also keep the hot tubs heated. That was a bummer. I wouldn't stay here again unless the price was a LOT lower, because the value/ROI just isn't there.

The sushi restaurant was wonderful and the chefs were talented and kind. Amazing food,

When we checked in the the staff wasn't rude but they also weren't friendly and didn't give us an option to pay for an upgrade. We would have loved a king bed in our room and requested one during booking. The beds are very small and uncomfortable. Everyone in our group experienced this in their own rooms as well. Our room had 2 beds that they said were queen sized but in actuality they are full beds. The shower floor was SLIMY and the water didn't drain well.

Friendly people not being on strip

Red rock is my favorite casino, the location is great and the casino itself is beautiful and very clean. The staff and servers are terrific they all treat u well. I have one favorite server who I adore very much. They have penny and dollar slots which fits everyone's budget. Casino has many shops inside for Ur needs, food courts and entertainment. The workers are friendly and you will have great time folks, parking is free and safe and the weather is always great in Nevada. U live Free Here in the Silver State, Enjoy urself Folks. Wild Horses/ Rolling Stones.