Holiday Inn Express Brentwood-South Cool Springs by IHG

The location was easy to find. Nice and quiet. My husband and I are laid back and not too picky so we didn’t ask for a different room. Not so good things: room wreaks like mildew/mold, toilet moves when you sit, bathroom tile on the floor is loose and cracked, caulking around everything in the bathroom looks like it was done by a toddler lol. They really could use some updates. Good: beds comfy and clean, pillows are great. We drove all day so a comfy bed was all we wanted. Probably won’t stay here again but it works for tonight.

Very nice room and experience

Thankfully the beds were clean and comfortable. And I truly believe that the cleaning staff did the best they were able, and the bathroom was as clean as they could get it. However, the room smelled heavily of mold and damp. When I spoke to the front desk about whether it would be worth moving rooms, they told me "its a really old hotel." Thankfully it was warm enough outside that we could open the window and that helped alleviate it a bit. The grout in the bathroom was missing in many spots and gross in the others. Even trying to enjoy some time with friends in the lobby evening and going to breakfast in the morning meant sitting on very stained and gross chairs, etc. I do NOT recommend to anyone to stay in this hotel.

Sorry, I was not too impressed. Maybe just not what I expected or am used to.

The lobby was very clean and nice. The shower had some black mold around the bottom portion of it. The toilet seat was only attached with one screw. The floors in the hotel sloped in many places. The front desk staff were not friendly.

That staff are very friendly. The lobby and breakfast area was very clean. Our room was horrendous. As soon as you walk into the room your hit with the pungent smell of mold. The bathroom as no ventilation. There was mold growing on the ceiling and handicap seat. The AC unit was loud and would wake us up every time it came on. The window was unlocked on ground level. When my husband locked it, he had to take a shower due to the curtains being dry rot and getting all over him.

One word….Exceptional!

Everything…perfect