Holiday Inn Express Brentwood-South Cool Springs by IHG

Friendly staff Clean rooms

No

N.a

I was looking forward to our stay, but unfortunately, it did not meet expectations. Upon arrival, our room had several issues—the AC unit was obnoxiously squeaking, making it difficult to relax, and the floors felt unstable, as if they might cave in at certain spots. I called the front desk, and the night staff provided excellent service by quickly offering another room. However, the new room had the same flooring issues, and the lighting was inadequate, making the space feel dim and unwelcoming. The bathroom was disappointing—the shower seemed questionable, and the caulking around the tub and sink fixtures looked like a rushed DIY job rather than a professional finish. There was also a faint, unpleasant smell in the room. The luggage carts are in ROUGH shape. I was worried it would fall to pieces with each turn we took… Breakfast was underwhelming compared to other Holiday Inn Express locations I’ve stayed at. The selection wasn’t exciting, and overall, it didn’t leave a good impression. The only truly positive aspect was the night staff, who were friendly and accommodating. I appreciated their efforts to make my family comfortable, but the condition of the hotel was a major letdown. I know Holiday Inn Express is capable of much better, which made this experience surprising and disappointing. The reviews did not reflect reality, and I personally will not be returning to this location. I do hope whomever is in charge will fix up the place for future guests.

Great place to stay

My stay was exactly what I needed. A clean place with a great Breakfast Bar. I didn’t get a chance to look at the fitness center, but if the quality of what I’ve seen so far is any indication, I would think that the same quality would apply to the fitness center. I will have to return next weekend with the rest of my family and I will be staying here.

Good hotel. Clean. Close to numerous restaurants. Fair price.

Room was clean. Staff was efficient. The little things that make the difference between 4 and 5 star ratings were lacking, but still a good stay.

This was a last minute trip and the cost of this hotel was perfect. I will come back here again.

I didn't like the outdated tvss and no usb ports