Holiday Inn Express Brentwood-South Cool Springs by IHG

Not much breakfast out no coffee

This is not the quality that we expect from Holiday Inn Express. This hotel is VERY outdated and has numerous maintenance and quality issues. The hotel had a lot of cleanliness problems and our room did not “feel” clean due to these issues. The TV was broken (screen partially damaged) and desk lamp didn’t work. The bathroom looks dirty (especially the tub) and has broken and loose tiles. The sink stopper and toilet seat were broken, and water pressure in sink was barely enough to wash your face. The door sweep had hair stuck to it. Room ceiling had numerous water stains. Bed comforter and skirt had stains. Parking lot was very dark. Ice machine on 2nd floor was broken/unplugged and had no sign. Broken luggage cart and water fountain on first floor. Staff was friendly but at check-in 5 people stacked up while the attendant talked on the phone with what sounded like a manager. Absolutely not worth what we paid for a night and not relaxing at all. We did not sleep well and will not return.

It was nice.

Nice bed

Everything was great about the hotel with one exception. The mattress on the bed was extremely uncomfortable and was like sleeping on a brick. Could not get a good night sleep and I am still sore afyer sleeping on the bed.

rooms felt damp. We were able to try a few rooms, but they all were damp feeling and musty. Carpets felt damp when wearing socks. This is an older property that got a lipstick update.

Breakfast is usually good at Holiday Inn Express’s,especially the cinnamon rolls.This one had cinnamon rolls,a broken juice and pancake machine and limited options. It was also a little run down.

Nasty at main entrance, front desk staff acted as if they could care less about being at work, A/C unit didn't work probably, light bulbs out/ wall light switch didn't work, cigarette butts containers visibly full outside of main entrance and stinking, chair in dining area torn/ripped. A disgrace for Holiday Inn Express