Stone House Hotel ‘A Bespoke Hotel’

Very convenient for Staffordshire Showground, away from the busier budget hotels. Pleasant staff, lovely garden room with super bathroom and very comfortable bed. Dining room ok but very hot this time! Food was Indian and English, which was fine. Good choice of breakfast.

The stairs!! You’re going up some, down some, then down, or up, some more, it’s a bit of a mystery tour sometimes!! The doors between the stairs and corridors don’t close gently, so they bang shut, can disturb you late nights or early mornings. A little difficult to fully understand the staff sometimes, especially if the dining room is busy. We had to wait nearly 45mins after ordering our meal for it to arrive and we were there early before anyone else was in. We asked twice how much longer it would be and were told it was coming. When it did, one dish was missing and it eventually arrived after some discussion that we hadn’t ordered it! And then it was very disappointing and not really what we expected. Otherwise the rest of the meal was fine.

The food was quite good for dinner. Breakfast was not particularly impressive. On a warm day the water glasses were tiny and I had to buy a bottle of water

It was a warm day (but not excessively so). The room was stiflingly hot with no aircon, just a fan. The corridors were even warmer with very little air. The windows to the room could only be opened around 10cm; without doubt the most uncomfortable stay I've had in a hotel. The room had one light which was 6 feet away from the desk, making working very difficult. I was also kep awake by raised voices well past midnight. May have been outside or other guests.

Was close to a wedding was attending

The radiator in the bathroom was fully on and had been 30 all day when reported the fault to be asked did you turn it on no I couldn’t turn it off that was the problem and I think at 61 I don’t need stupid questions

Lovely hotel, staff were all very friendly and efficient. Room was clean and comfortable and very quiet. Dinner and breakfast were both delicious.

Nothing

The staff were very friendly on arrival and explained everything well. Our room was lovely and we had everything we needed. We enjoyed the use of the swimming pool at night and the following morning. We went to the restaurant in the morning for our pre-booked breakfast to find everything we could think of was available. The staff were very nice and very efficient. We sat at a lovely window overlooking the gardens. What a treat. We will most definitely be back and have already recommended the hotel to family. Thank you for a truly delightful stay.

The outside of the back of the building is a little tired as is a few tiny things inside. The hotel is large and very well kept so these little things are negligible.

Nice location, nice staff and facilities.

The floors are a bit creaky

Pleasant staff, good breakfast.

Room very hot and the furtherest room in hotel No. 21. Up and down a lot of stairs to access room. I expected a fridge in the room at that rate. Appreciate it's a mostly a Wedding and occasions hotel, I travel constantly for business would not book for more than a couple of nights stay

Reception was a bit odd not very welcoming. The lady was nice but its seemed a bit of a jumble. The room was spacious and clean , the bed was too soft but every one prefers different mattresses so cant be helped. The noise from above was atrocious, and constant. The floors were creaking so loudly I couldnt sleep properly. The breakfast was ample. The pool was nice and the changing rooms clean. I dont think the stay was worth over£400, . I think the hotel is a little tired looking and could do with some redecoration, but on the whole it was pleasant and could be quite luxurious if a few changes were made. I probably would stay again, if the need arose.