Hotel Charles-Alexandre - Par Aneyro

Initially the room I was booked into wasn't prepped/clean for my stay. I called management and they immediately organised a new clean/ready room for me. Facilities were good but needs a little updating in my opinion, for example the bathroom smelled damp, which is a shame because the lobby was clean and smelled nice. Location of hotel is ideal for a short walk into old quebec.

The property is amazing.We had a memorable stay here and did not have any issues, the check in and check out process was easy and customer Service was awesome.I had never felt so sad leaving a hotel as it takes you back in time.Beds were comfy, neat,all toileteries were provided.Will definitely stay here next time i am in quebec city.

I felt unsafe during my stay. A window to my room accessible via the fire escape was secured with only an old-fashioned latch and no proper lock. When I raised this with staff my concerns were dismissed with excuses and contradictory and misleading explanations. A receptionist even laughed at me when I called. No secure alternative, temporary fix, or refund was offered. As a woman, having my personal safety concerns mocked and brushed aside was unacceptable. I think it’s a pretty basic expectation to have proper locks on all entryways to a hotel room. To date, management has not contacted me even though I was advised someone would follow up.

The room was not maintained. Tons of dust under the bed, light bulb burnt out, towel rack fell off the wall, no water pressure, shower water took 5 min to heat up, door lock and unlock was finicky, air conditioner sounds like the Industrial Revolution going on.

Communication was excellent, virtual check-in

There is no staff on site and only virtual front desk. The staff was very quick to answer the phone and available by text. This is an older building so the layout of the rooms are unique but perfect for simply a place to stay. About a ~25 min walk to vieux Québec and Chemin Cartier is one block away.

The room was small. Bathroom was great. Stairs were narrow, steep and plentiful. The room had a smoking odour of years gone by. They tried to remedy it with deodorizing spray but it did not work. I didn’t see one employee but all of my requests I texted were acted upon. Extra towels etc.

Notre stationnement était occupé à l’arrivée.

Nice small hotel, ideally located to walk everywhere in old Québec City. The room set up was perfect as we travelled with our dog, though a little small and missing desk to store our cloths. The bed was very comfortable, the room was nicely decorated… overall, excellent for our little get away with our dog!

Good stay