Hotel Secreto

The staff are positive and very helpful. Only drawback is inability to snorkel off the beach (prohibited) but the pool is one of the nicest I've ever swam in. Rooftop bar is spectacular and the showers, beds and rooms are excellent. Will stay again next time, too. Great value for cost.

Hotel Secreto is easily one of the loveliest hotels I’ve ever stayed in! From the moment we arrived, we felt so welcomed. The staff is simply wonderful; warm, kind, and incredibly helpful. We met several team members during our stay, and each one was professional, friendly, and genuinely made us feel at home. Their hospitality really set the tone for our trip! The rooms are spacious, spotless, and offer stunning sunrise views. The rooftop is a dream, with sweeping views of the island and picture-perfect sunsets. Evenings are magical, with live music creating the perfect backdrop while you enjoy their delicious food and drinks - the calamari, in particular, was incredible. The location is unbeatable!! Just a few minutes’ walk from North Beach, making it ideal for a romantic or peaceful getaway, or equally perfect for a trip with friends or family. Everything is so clean, well-maintained, and thoughtfully designed. Hotel Secreto truly lives up to its name- a hidden gem we can’t wait to return to! Thank you for the most fabulous and unforgettable trip!

The staff was wonderful. Beautiful property.

Our stay at Hotel Secreto was absolutely magical!!! The view from our room—overlooking the serene pool and the sparkling ocean—was both breathtaking and one-of-a-kind. Every member of the staff, from the front desk to the rooftop team to housekeeping, was warm, welcoming, and genuinely attentive, making us feel right at home. The location couldn’t be more ideal—peacefully tucked away, yet just a five-minute walk from the vibrant Main Street, the stunning Playa Norte, and only ten minutes from the ferry. It’s the perfect balance of quiet luxury and convenience. One of the highlights was enjoying sunset on the rooftop with live music on Friday evening—it was pure bliss. I’m convinced I had the best calamari of my life up there! What made our stay even more special was discovering the deeper family connections behind the hotel. The same family runs the nearby fresh-caught seafood restaurant Blue Ballyhoo and Keen M Charters, which offers unforgettable fishing and whale shark tours. We got to experience it all, and it truly enriched our trip. We also rented bikes, paddle boards, and golf cart from Hotel Secreto which made the trip so fun!!!

The best part of this experience is the excellent service from the hotel staff who are friendly, knowledgeable, and polite. Each person is very helpful and willing to assist the guest. The hotel is overall very quiet and secluded with a very short walk to shops as well as its own small beach area. It lives up to its name of El Secreto because of the tranquil setting and quietness along with the views of the sea, the turtles that lay eggs in front of the hotel, the smiles and friendly conversation of the hotel staff, the ability to reach the town by golf cart or on foot. Albeit the hotel is on the smaller side but it is also meant to be that way with an intimate setting most of the time. The top floor is the rooftop grill and bar with the most amazing 360 degree views of the sea and island. Only thing is to go swimming in the sea is you have to walk a short ways to the east or west to find the beaches where swimming is allowed. Would love to visit again.

Tucked away just off the main streets of downtown Isla Mujeres, Hotel Secreto is a true hidden gem. This secure, boutique hotel offers card-only access and a peaceful retreat from the island’s hustle and bustle. We stayed in a first-floor room with a private patio overlooking the pool and a partial view of the ocean. It featured a table, chairs, and a cozy lounging bed—the perfect spot to unwind. The pool was a nightly favorite for us, with just the right temperature to relax under the stars while listening to the gentle sound of ocean waves. We were even lucky enough to spot sea turtles nesting along the shore—truly unforgettable! The staff were friendly and helpful when approached, with small touches like opening the front door for us daily so we didn’t need to pull out our key card. The pool and rooftop bar attendants were also very kind and welcoming. While the hotel is quiet and restful, two small notes: the air fresheners used throughout are a bit strong, and the room could benefit from a ceiling or portable fan. That said, this hotel is an incredible value. The property is kept exclusive—only guests and rooftop bar patrons are allowed—which made it feel private and serene. We’ll absolutely be back when staying on the north end of the island. Highly recommended for couples or solo travelers seeking tranquility and charm.

The location is excellent. An easy walk to all of Centro and Playa Norte. The pool scene is loud. Music blaring all afternoon and guests partying in the pool at 3am. one morning making it impossible to sleep and the staff/security obviously allows it. This is definitely not a tranquil property where you can relax in silence poolside or on your patio….at least not on the days we stayed there. Service is friendly, but it all feels scripted and rehearsed. The room lacks a soul. It's very stark. We expected a much different experienced considering the price and all the positive ratings. We can only assume it may just not be the hotel it once was.

The hotel felt very secluded and had a nice sand beach area. Not a beach for swimming. Too rocky but you can walk along the sand to a nice swimming beach (Playa Norte). Nice spa for massages. Beautiful patio with lounge bed with an ocean view. Highly recommend booking an ocean view Rooftop restaurant/bar. Great view at sunset! Easy walk to shopping and dining. Can rent a golf cart which makes it nice!

If you’re looking for a quiet getaway but still want quick access to many dining options look no further! Hotel Secreto delivers everything it promises and more. The rooms and amenities are top notch, the staff is always willing to help, and the location lets you find your perfect balance between privacy and Isla’s bountiful nightlife. We loved our stay and will be staying here whenever we’re back!

We had a great stay at Hotel Secreto. Looking forward to visiting again.