Mercure Bradford, Bankfield Hotel

Location and facilities

Nothing

It’s very dated. Cobwebs visible around the windows. Dust on the shelves.

Friendliness and helpfulness of the staff. There was a restaurant offering food during the day and in the evening. The menu and the meals we ordered were very good and tasty. Room was clean and bed comfortable.

The hotel is tired and needs a refresh. And our welcome on arrival left a lot to be desired. We felt as if we were interrupting everyone's evening when we checked in at Reception in the bar. The desk person was quite unfriendly and impatient. The carpet in the room corridors is well overdue replacement! It is worn in places and not only looks awful (who chose that pattern for a building of that era?!) but is verging on unsafe in places, in our opinion. Our room was clean and comfortable but rather strangely furnished. We had two tables/desks but only one chair. The toilet was placed awkwardly and askew. It made it difficult to use without banging elbows on the wall etc. We suffered from a lack of sufficiently hot water for our showers on two occasions. Another guest told us about this on the day we arrived.This should never happen in a well-run establishment. We found the staff very helpful but the general attitude is very relaxed, which is nice but there is a lack of professionalism. We often had to look for someone to answer questions/help, though everyone was lovely once found. Despite hosting coach parties the kitchen seemed to find it hard to cope with hordes of people descending on the dining room for breakfast. Not sure if this was understaffing or lack of training/ organisation. There were regularly shortages of some of the food items at breakfast due to supply being unable to keep up with demand. And the eggs when they turned up weren't properly cooked. We would have liked a choice of fried and scrambled eggs. Many other hostelries offer 2 egg options. The poster about the Mercure owners portrayed a vision for their hotels that we have not experienced in this hotel or the other two we stayed at in Brussels and Lübeck recently. We were surprised to see the chain was not owned by venture capitalists or similar, where standards and what's offered vary but have fallen much to the customer's disappointment. It's a shame.

Parking Some of the staff were very pleasant

Blood stains on pillow Key card that kept not working TV disconnected had to put together Given an adjoining room with door locked between. Could hear everything from that room. Not private. People running up and down corridors at 2.30am in the morning.

Simple check in Good Breakfast. Clean and well appointed room.

Windows looking tired and need replacing, but did not detract from a value for money stay.

Bit of a delay checking in, but once done directions were fine. Place is a warren and room was pretty tired and a long walk from reception. However, for £50 it was good value. Road was noisy - no double glazing - but bed was comfy enough. Left early and pleased to find a friendly reception staffed at 5am.

Room needs a refresh (117). There were scuff marks and writing on the walls. Hall carpet loose and tatty. All a bit run down, but as mentioned, prices reflect that. Fine for an overnight stay.

Plenty of hot water. Location was good for us. Externally pleasing.

Reception staff not friendly, Room / bathroom dated and bathroom floor not cleaned. Pillows lumpy

Friendly and helpfull staff, nice room. “Excellent value for money. Thank you