Bahia Principe Explore Coba - All Inclusive

I stayed here in October my first time in Mexico i will definitely go back and to this hotel the rooms were clean the pool area was kept clean the restaurants were lovely food was always nice we went to mikado restaurant twice was beautiful all the staff were amazing they went above and beyond to make your stay there the best the atmosphere was great and this was because of the entertainment team during the day and night Ronaldo, Antonio, Haziel, Alexhandro and the young lady were so friendly and kept you entertained was definitely an amazing holiday.

We travelled at the end of October with my husband and two kids, and unfortunately, our experience wasn’t as smooth as we had hoped. Check-in: The check-in process was an absolute disaster. We had to wait over 90 minutes because a large group arrived before us, and the reception team clearly didn’t know how to handle it. It was chaotic, with people walking in and out for no reason. One of the receptionists, Alondra, seemed completely unbothered — she helped two people, went on a break, came back, helped a few more, then disappeared again, as if there was no rush at all. After nearly a 24-hour journey, we were exhausted and just wanted to settle in. Forget the welcome prosecco and kids’ drinks — that didn’t happen. When we finally checked in with Alberto (I think that was his name), we mentioned that they really need a better system for handling large groups. Room: The room itself was fine — clean, comfortable, and the air conditioning worked great. Pool area: The pool is large, which is nice, but the atmosphere was completely ruined by big groups blasting their own music from speakers. I’ve never seen that allowed in a hotel before. I asked the lifeguard who to speak to about it, and he said he’d ask them to turn it down, but the next day the same thing happened again with another group. Nobody seemed to enforce any rules. Guests just moved away, and honestly, I didn’t have the patience to deal with it again. Food: The food was okay. I mostly stuck to the Mexican options — the rest wasn’t really to my taste. The buffet could get chaotic, with people piling up ridiculous amounts of food and emptying trays completely. We did enjoy the Japanese fire show restaurant and the Peruvian one — both were nice. Service and tipping: One thing that really bothered us was the constant expectation for tips. It felt like some staff were only friendly when they expected one, and if you didn’t tip or only left 10%, the attitude changed immediately. It felt very forced and uncomfortable at times. Tours and sales pitches: There were people at the entrance trying to sell tours, but it didn’t seem trustworthy. No printed prices — they just looked things up on their phones and changed the prices from one day to the next. Then someone else, dressed like hotel staff, approached us about buying condos, asking for our passport info in exchange for a tour discount. That was too much. We ended up doing our own tour by taking a colectivo to Playa Akumal, where we booked a lovely swimming-with-turtles experience — much better value and less stress. Overall: I wouldn’t go back. We got this holiday for a very good price, and now I understand why. Most of the tourists were large Mexican families, which is fine, but many were extremely loud and inconsiderate of others trying to relax. It’s a shame, because the place has potential — but between the chaotic management, noise, and pushy sales culture, it really wasn’t the relaxing family holiday we hoped for.

If you're a gold member don't bother, they took away all the benefits, Bahia is no longer the go to place, buffet was horrible, meat was dry, no more cooking pasta on the grill, same theme every night. Same old breakfast option. You only had 2 choices for dessert. We did have 2 great servers for breakfast the whole trip and I highly recommend them, Manuel and Aure. We've been going to bahia over 15 times and lost our business since they've decided to cut staff and cut down on what made them great. Mexico is not the place to go to at this time either, the airport experience was the worse, they confiscated my 3 bottles of tequila, now it's 100ml, think about that for a minute, they security guy had the oddasity to tell me that he didn't come to my country to visit that we went to his country, what that means is no more Mexico for me, they stole things from my luggage as well, they also inspect your carryon at the gate, really. Just an all around terrible time at the resort and airport.

The hotel is large with a beautiful lobby and friendly staff had an issue at the start which was rectified and refund given. I arrived for 4 weeks from the 12th September to October the 10th only had 4 bad days of rain. Ive managed to book all the restraunts (14) le gormet, don pablo x3, tequila, torguga portifino x2 and my favourite the Japanese x6. It was mexican independence day 15th/16th September food ran out loads and place was totally full went to the fiesta at the hacendia. During the stay found food wrongly labeled and Luke warm bar the soup which was red hot plenty to try though for the price you pay. Gabriel and ofelia really looked after me in the lobby bar great credit to the hotel. Cocktails was lovely and entertainment had silent discos, bola, darts water polo and singers n bands in. Was in block 15 ground floor this was a long walk to the lobby and buffet. Take extra mossie spray least double same with suncream.

my husband and i have been to Coba over 20 times in the past 12 years have taken family out with us afew times also and we have always enjoyed it but this year was not a relaxing experience and the food wasnt very nice or much to choose from plus they have now taken away all of our black band privileges so it was like it was our first time so sorry to say we wont be going back

Stayed at the Coba 4T* in October for 1 week. I visited 7 years ago and can honestly say that the experience has been affected by cost cutting .In my opinion it would be lucky to get a 3* . Whether this was because a lot of the rooms were being renovated and they cut the budget accordingly for food and entertainment, I am not sure. The grounds which are kept pristine the staff are very friendly and the pool is very nice and clean. 1. The rooms are very dated nothing changed in 7 years. The staff kept them clean and I did not detect any smells which other people have stated. The mosquitoes at this resort are a major problem and numerous people including us had multiple bites despite using spray day and night and spraying the room. 2. The AI buffet at Kukulkan is repetitive and all meals were luke warm and the variety has been scaled back. Every day was the same choice with very little change, The staff were amazing, so helpful and attentive. In the Piscis Snack Bar, the trays of food were empty in minutes . They were not fast in refilling them. The staff behind the counter were miserable and looked totally fed up . 3. The pool bar was manned by 1 person and when there was an influx of locals , they could not cope with the excessively large orders which meant large waiting times. The self service drinks were very watered down. The pool and surround were kept very clean. The sunbeds were in desperate need of a good clean. 4. The building work was covered by a screen and there was no noise. 5. The beach at Coba was very quiet, no seaweed on the day we visited. You do need to catch a buggy to get there . 6. The lobby bar was great, never had to wait to be served. Staff very friendly. 7. The theatre shows appear to have been scaled back however the magician and circus show were really good. 8. In my opinion the entertainment staff make this hotel worthy of 4T. Ronaldo, Haziel, Alexhandro and Antonio and and the young lady worked so hard to include everyone in the daily activities. These people work so hard and speak to everyone . The maintenance staff also very friendly and worked very hard. 9. The A la carte restaurants at Portofino and Mikado were a welcome change and the staff were lovely.

this is a 2/3 star hotel at a push horrendous food and customer service is shocking. manage to upgrade our food package which you don’t expect to have to do on a 5 star holiday @ a cost of $20 per day per person so a family of 4 for 2 weeks went up at the expense of excursions Bar staff are good and drinks are decent This hotel caters for mexicans at weekends whose kids run wild and parent stay at swim up bar all weekend

This was a last minute choice for myself and I must say it was very good value. Personally I enjoyed it and it was fine for me but if you’re looking for something slightly more refined or have previously stayed in Dreams/Secrets this probably isn’t for you. As other reviews have mentioned the weekends do get VERY busy with a noticeable influx of locals. Also if kids are not your thing then this resort won’t be your cuppa tea as it’s definitely set up to cater for and entertain them. All in all for the price paid it was more than enjoyable.

We stayed here recently and unfortunately our experience was far from what you’d expect from a 5-star hotel. The rooms are quite old and dated, which is already visible in the photos online, so we were prepared for that and it wasn’t really an issue. However, every single night of our stay we were woken up several times by people shouting or singing loudly while walking past the rooms in the middle of the night. Of course, this isn’t directly the hotel’s fault, but the fact that there was absolutely no staff around to manage or stop this kind of behavior is unacceptable. It felt like there was no control or supervision at all. From Thursday to Sunday, the situation got even worse — the hotel gets completely invaded by locals, and everything loses quality and professionalism. Food trays in the restaurant empty within minutes, the pools become overcrowded and feel like public pools where anyone can walk in, and the bar is so busy that you end up waiting 15 to 30 minutes just to get a drink. For a place that calls itself a 5-star hotel, this was a terrible and frankly infuriating experience. We left feeling disappointed and frustrated — definitely not worth the price or the rating.

Staff was wonderful. Rooms were nice. Specialty restaurants great.

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