Hampton Inn & Suites Reno

This Hampton had good reviews & that’s why I selected this location. Though it was quiet, it wasn’t as clean as expected. The bed skirt had stains & there was mold on the ceiling in the bathroom. The towels weren’t impressive either (again, stains). The pillow cases were very scratchy, I’m suspecting they were straight out of the package & unwashed. Also, there was no conditioner, it looked like there was a spot on the wall in the shower where it used to be. When we arrived there was a sign at the front desk saying the attendant was on a break (not the best way to greet guests). The tables in the dining area were sticky & needed a good scrub. Not what I expect from Hampton Inn.

The property needs some repairs or upgrades.

Location: In a nice office park. Within a couple miles of restaurants, etc. Hotel: Clean. Small lobby, big breakfast area. Private business center BUT no computer. Fitness Center is small and cramped. One Peloton bike, treadmill, elliptical, free weights and floor mats. No device to turn on and control the bike. Ten pound dumbbells missing. Slow internet at 4.92 Mbps download. Indoor pool. Staff: Professional and friendly. No knowledge of Tv system. Did not know provider, did not have channel guide, did not know how to access future programming guide. Room: Good size, good mattress, well appointed. Clean. Low water pressure. Breakfast: Well stocked and attended. Price: Fair.

Was a nice stay. Room were spacious and the breakfast was delicious.

Property needs updating and maintenance

Great location, room was clean and easy access by elevator. Standard breakfast don’t expect a lot. They need to do a better job watching smokers. The floor we were on someone was smoking out. I would have given 4 stars, but they couldn’t send someone to fix the toilet. No excuse for that.

Staff are all friendly I do not have complain of anything staying in this branch of Hamptonn. Thank you for the staff working from July 4-6, 2025. We got the king bedroom with sofa bed. So all of us slept well during our stay.

The AC wasn’t efficient.

We were very disappointed that the room we reserved was not available. They had put us in a room for the disabled on the 1st floor. After making a fuss, changes were made. However, the staff member was not very accommodating. At one point I stated that we would go to another hotel. He/or she only responded,” I will help you cancel out at this property.” I really expected the hotel’s rep to respond with something like, “Well let me see what else I can do.” I would not recommend this hotel.