Comfort Suites Fairview Heights Saint Louis

Nothing.

It was terrible experience. We found a roach and they didn’t give us another bed room. They only gave me my deposit back which was 100 and we paid 213 for the room and they have me 20 dollars back due to the roach. They hotel looked TERRIBLE. I reserved the hotel before viewing the review which I know my mistake but I was like maybe they’re exaggerating but THEY ARE NOT!!!!! They kept telling me that the manager was going to talk to me and he never did. He kept taking to the female from the little office behind the counter. I have a kid that has severe eczema and shellfish allergies and they still did nothing. They need to close this place down!!!! The walls had water marks, it’s dirty, the pool was filthy. There was algae in there. I have 2 of my kids sick right now with FEVERS! I am so disappointed and unhappy about this. I will be following up with this. Because 20 dollars for a roach is not okay. I should have taken pictures of the place but I was embarrassed. And there enough on the website. And then they tried to charge my card again for the room. And bookings. Com charged me as well 50 dollars. I am so disgusted at this situation.

The whrool pool tub very very nice !!!

The smell in the halls and the room had to keep spraying smell good to stop smelling it .

Nothing. For the room rate charge after taxes and fees it's no better than an overpriced motel 6

Bed linens were dirty or stained. Pull-out sofa mattress was worn enough the springs were coming out. Bathtub drain was backed up. Bed was too close to the wall and hvac unit, which prevented good air circulation. If you don't arrive for the breakfast when it begins don't expect the staff to refill anything. Breakfast hours were 6am-9am, we went down at 8am and there was hardly anything left. We barely had enough batter to make waffles. The eggs and sausage were pretty much gone. There were no cups (another guest had 2 cups with them and gave me one to use) for the coffee but it didn't matter, because out of the 2 regular and 1 decaf coffee thermoses, the one regular was out and I was able to get one cup from the other. Other families were coming down after us and didn't have coffee or any of the hot breakfast left.

The area

Don't ask if anything was needed nor did they ask why i checked out early......But they charge me for 4 nights even tho I stayed 3 nights plus they charged my credit card 4 an additional night after I checked out early!!!!!

This is a complaint that I think you should be made aware of concerning the Comfort Suites Inn in St. Louis Fairview, IL. I have tried to resolve this matter with the management to no avail. The property was not clean upon arrival. The smell of urine permeated the air of the room that was assigned. Upon waking up the next morning to take a shower there was a roach crawling on the shower wall. I killed the bug and notified the desk. I returned to the hotel, from conducting my business for the day and upon retiring for the night. I was startled in the middle of the night by something crawling on me under the covers. Throwing back the sheets, the roach scurried. I swung to kill it but I missed. I, in anger, got up and went to the front desk demanding to speak to a supervisor for a total refund. The desk attendant replied that the management was not available and offered to change my room. My infuriation was mounting. I returned to room 207 to gather my belongings. When I came back to room 207, I killed and captured more roaches running on the desk. I returned to the front desk with evidence in hand. The desk attendant and I took a picture and I changed rooms. The time was after 12:30 am. Saturday night. I need to be onsite at 7 a.m. later that morning. I was totally fatigued and I am demanding a total refund for such a horrible experience. I will be forwarding this response to the Public Health Department of St. Louis Please feel free to contact me for further information. Rudolph Henry 773-575-6230 Dolph823@gmail.com

nothing the staff was very mean, i got locked out my room and every time i went down to the office he gave me a new card and it still didn't work. then he told me there was nothing he can do about it. people having sex in the pool when kids was in there, they had no clean towels on standby when we really needed them. then when I asked the house keeper for towels she tried to look in my room while my kids was changing I had to pull the door close. Then it was two dead bugs in my room scared the hell out of me. I would never stay there again the need w whole new staff team.

I put that in my first paragraph. there was Nothing to like about this place