Comfort Suites Fairview Heights Saint Louis

The area

Don't ask if anything was needed nor did they ask why i checked out early......But they charge me for 4 nights even tho I stayed 3 nights plus they charged my credit card 4 an additional night after I checked out early!!!!!

This is a complaint that I think you should be made aware of concerning the Comfort Suites Inn in St. Louis Fairview, IL. I have tried to resolve this matter with the management to no avail. The property was not clean upon arrival. The smell of urine permeated the air of the room that was assigned. Upon waking up the next morning to take a shower there was a roach crawling on the shower wall. I killed the bug and notified the desk. I returned to the hotel, from conducting my business for the day and upon retiring for the night. I was startled in the middle of the night by something crawling on me under the covers. Throwing back the sheets, the roach scurried. I swung to kill it but I missed. I, in anger, got up and went to the front desk demanding to speak to a supervisor for a total refund. The desk attendant replied that the management was not available and offered to change my room. My infuriation was mounting. I returned to room 207 to gather my belongings. When I came back to room 207, I killed and captured more roaches running on the desk. I returned to the front desk with evidence in hand. The desk attendant and I took a picture and I changed rooms. The time was after 12:30 am. Saturday night. I need to be onsite at 7 a.m. later that morning. I was totally fatigued and I am demanding a total refund for such a horrible experience. I will be forwarding this response to the Public Health Department of St. Louis Please feel free to contact me for further information. Rudolph Henry 773-575-6230 Dolph823@gmail.com

nothing the staff was very mean, i got locked out my room and every time i went down to the office he gave me a new card and it still didn't work. then he told me there was nothing he can do about it. people having sex in the pool when kids was in there, they had no clean towels on standby when we really needed them. then when I asked the house keeper for towels she tried to look in my room while my kids was changing I had to pull the door close. Then it was two dead bugs in my room scared the hell out of me. I would never stay there again the need w whole new staff team.

I put that in my first paragraph. there was Nothing to like about this place

genraly clean staff was nice and freindly

whater for shower was luke warm pool not working though I was told when I got there just did not want to change location at the time

Trash

Bugs dirty cold pool water