Comfort Suites Fairview Heights Saint Louis

Location was easy to access

check in was poor. I booked an accessible room with roll in shower. I was given a standard room. I was told the roll in shower room was not available. The shower head in the room I was given was jury-rigged with tape and it leaked so bad there was extremely low water output at the shower head. Barely enough water to take a shower. Breakfast was cold at 6:15 a.m.

None

I don't like anything it was gross cockroaches bug bugs dirty sheets no food no coffee pool was out of order and skunk

Location

The pool was down and the one day out of the 4 the water was super foggy not sure what that means. Some of the staff was rude exceptional to my kids. Breakfast was okay but limited and not hot. Beds were kinda hard.

Nope

Everything

The location is amazing but that's the only positivity with the location.

The room smelled extremely moldly, the carpet looked old & dirty, no extra blankets or sheets were available for the sofa bed in the room. I went to the front desk multiple times to request bedding in order to use the bed but constantly told it was in laundry. The kids feel asleep without bedding & I woke up midnight to go to front desk again & finally received bedding.

Nothing.

It was terrible experience. We found a roach and they didn’t give us another bed room. They only gave me my deposit back which was 100 and we paid 213 for the room and they have me 20 dollars back due to the roach. They hotel looked TERRIBLE. I reserved the hotel before viewing the review which I know my mistake but I was like maybe they’re exaggerating but THEY ARE NOT!!!!! They kept telling me that the manager was going to talk to me and he never did. He kept taking to the female from the little office behind the counter. I have a kid that has severe eczema and shellfish allergies and they still did nothing. They need to close this place down!!!! The walls had water marks, it’s dirty, the pool was filthy. There was algae in there. I have 2 of my kids sick right now with FEVERS! I am so disappointed and unhappy about this. I will be following up with this. Because 20 dollars for a roach is not okay. I should have taken pictures of the place but I was embarrassed. And there enough on the website. And then they tried to charge my card again for the room. And bookings. Com charged me as well 50 dollars. I am so disgusted at this situation.

The whrool pool tub very very nice !!!

The smell in the halls and the room had to keep spraying smell good to stop smelling it .

Nothing. For the room rate charge after taxes and fees it's no better than an overpriced motel 6

Bed linens were dirty or stained. Pull-out sofa mattress was worn enough the springs were coming out. Bathtub drain was backed up. Bed was too close to the wall and hvac unit, which prevented good air circulation. If you don't arrive for the breakfast when it begins don't expect the staff to refill anything. Breakfast hours were 6am-9am, we went down at 8am and there was hardly anything left. We barely had enough batter to make waffles. The eggs and sausage were pretty much gone. There were no cups (another guest had 2 cups with them and gave me one to use) for the coffee but it didn't matter, because out of the 2 regular and 1 decaf coffee thermoses, the one regular was out and I was able to get one cup from the other. Other families were coming down after us and didn't have coffee or any of the hot breakfast left.