Comfort Suites Fairview Heights Saint Louis

Nothing

There was bed bugs asked to change rooms and found more bed bugs when I showed the clerk the pics she wanted to see in person like she didnt believe me. I asked for refund and she said it would be on my card in 5 to 10 mins she not only didnt refund me but charged my card another 85.32.

Nothing

Bed bugs, dirty rooms, just gross!

Nothing

Old beds unfriendly staff

Whirlpool tub was awesome, room was clean, quiet

Bed was bouncy, pillows flattened quick, it smelled like smoke in the hallway, tv was small, couch was hard

The random engagement in conversations with other guests about the hotel.

Ran out of breakfast food by 9am. The unexpected "damage" deposit. Literally said no where on booking.com app or on the facts about the hotel. ( will be upload photos i took of the room before we left so I can get the unexpected deposit back.) Window curtain did not close fully so the street lights filled the room.

Good location to stores and restaurants.

Outdated. The faucet on the shower fell off

The whole building smelled of poop. It was disgusting. The reason I booked this hotel was for the heated pool. And when I got there, the pool was down and green, like it had been down forever. No where did it say that the pool was down. The elevator sounds like its gonna break down at any moment. The whole hotel looks worn down inside, and the outside is even worse. The breakfast was horrible. Got down for breakfast at 8 am, there was nothing besides cereal, plain bagels, waffles, or plain eggs and sausage.

Shower had mold above the shower head. Elevator and hallway smelled of weed.