Red Lion Inn & Suites IAH Airport East

The decor in the room was quite unimaginative-- Laminate wood flooring-- no rugs or carpet-- A very simple chair to sit in a dresser/desk- Service was good as we got in very late and were taken care right away.

Very clean, friendly staff, very convenient to get to airport. First time staying here and was very pleased. Check in process was very quick as well as the check out. They do offer shuttle to airport as well.

Our air conditioner leaked. Other than that it was

Note: this review is not embellished in any way. I arrived at this property at 12:00 AM, there were 5 people ahead of me checking in. The woman doing check-ins ha absolutely no idea what she was doing with her computer. Each check in took close to 20 minutes to complete. It was clear from watching her that she had no idea how her computer program worked, several times she used her phone to call what seemed to be a family member to ask tech support questions. In the middle of one check in, guests came from the elevator to the desk stating they had been given a room that was already occupied. In the middle of another 20 minute check in she stopped the process to take a 5 minute phone call regarding shuttle pick up. Another interruption came from a guest who was given a room that was supposed to have been given to another person in his party. There was a man working alongside her who did absolutely nothing except hover over her as she hunted and pecked at the keyboard. when I finally made it to the counter, I saw that she was using a notebook with program instructions - “press SHIFT (highlighted in orange), then press * - highlighted in orange - she clearly did not know how to use the program at all. I had time for exactly 4 hours of sleep before having to leave for my morning flight and a full HOUR of those was spent trying to check in. On the job training needs to happen BEFORE guests arrive, not DURING check in. Shuttle service from airport was very efficient.

Right next to a sonic and waffle house. Great place if you have to stay in Houston overnight

Due to Covid things are still a little different but the stay was good.

Great stay

Front desk were very kind!!! Customer service was excellent!! I really enjoyed my stay because of their kindness

I expected more for $100 a night. The hotel seems to be run down and is it bad need of carpet cleaning

It was an average stay. That's all I have to say about that.