Fairbridge Inn Express Pittsfield

Just what you expect for the price - excellent, friendly staff.

Nothing

It was super cheap for a reason. The place looked not only closed but condemned from the outside. The parking lot was virtually empty. Staff was unfriendly, objectively odd, and it felt like there were illegal things going on. Nothing felt normal about this place. It felt unsafe. One couple that was trying to check out told us they had several incorrect charges on their credit card, but they couldn’t find the front desk person, and she didn’t speak English anyway the front desk person in the morning, and I see this with no unkind intentions, looked like some sort of terrified gray zombie person. She came to the door to get our key cards with wild eyes, waving her hands outstretched to grab the card, and muttering something with a bit of craziness in her voice. When we returned to the hotel after our concert, there was suspicious activity in a room, close to ours, with a car, pulling up, a young woman getting out and running to a door while another young woman waited in the car. The whole scene was sketchy. We tried to watch TV at night, and suddenly all the channels were fuzzy, like an old TV with a broken antenna from 1986. There was no fixing it. The signal just got wonky. The building next door that appeared to be part of the motel was absolutely dilapidated. I cannot believe this thing was available on hotels.com. Something is not right with this property.

A total dump !

Front desk was rude and inconsiderate. We requested for accommodation on the main floor due to back injury issue and was declined. The room was dirty, dusty and uninviting. The towel rack fell to the floor due to lack of maintenance. The family running the motel were cooking their native food (East. Indian) with strong masala ordures from the unit below. Totally unprofessionally managed.

N/A

The management and the rooms were stuffy and smelled bad.

Rooms were much nicer than expected. Despite the somewhat dated exterior and overall first impression from the outside, the rooms were solidly good, clean, and comfortable. Good value for the price.

NOTHING!

Hotel was in deplorable condition - filthy carpets, old and dirty drapes, unsafe stairs to second floor, towel rack fell off wall, towels were old and worn, tub had no safety strips and was stained. This property should NOT even be in the Booking.com inventory.

Despite the very shabby outer appearance and the despondent night staff, the room was reasonably comfortable, but the floor and bedspread was stained, the door stuck, and the refrigerator door didn't close. Other than that...

Disappointing, shabby, old carpet, broken lamp shades. Non functioning hair dryer. Hot water was good.