Crowne Plaza Niagara Falls NY Riverside by IHG

Restaurant on site was convenient

The hot tub in our room was great, but got cold fast. I didnt want to keep running hot water to warm it back up. Very pet friendly, but the pet fee is pretty high for just one night, especially for an 11lb dog that doesnt shed. I made more of a mess than our dog did. The restaurant prices were great and the eggplant parmesan and caprese salad were fantastic. They made two meals for two people.

Excellent stay!!

All the staff were incredibly helpful and polite, the pool was great, and WiFi worked very well. My whole family enjoyed this hotel and felt very safe. It took us less than 10 minutes to get to the falls or the nearest wal mart (in different directions) making it a fantastic experience overall. The beds in our room were a bit lumpy, but overall not horrible. Would definitely stay here again.

Room was very clean, staff was very nice, the food was really good and the service was great would recommend anyone to stay

Bartender was awesome both nights. Bed was not great, big dip on the one side so really uncomfortable and pillows were saggy and really hard to sleep on.

Clean room with nice updated design. Staff is indeed helpful. Air conditioning - adjustable. Minor inconvenience: coffee machine is rather challenging to use

lunch waitress terrible

We only stayed over night, but were really happy with the hotel itself. The restaurant was a different story. First, we were seated by a very nice maintenance man who went into the kitchen to find our server. We asked the waitress what would be the best things to order because we had limited time to eat due to a scheduled tour. We ordered her suggestions and the eggs came different than what was ordered. The toast was cold and the servers were nowhere to be found again. We were the only ones in the restauraunt. Stay at the hotel, but go elsewhere for breakfast.

Nice place