Crowne Plaza Niagara Falls NY Riverside by IHG

In need of a refresh, TV did not work in room asked for a discount for the inconvenience but nothing was discounted. Dirty carpets dirty red vacuum filter left on a table in front of the elevators. Pool was out of service during the summer??

The distance to the falls

Had to keep shades down in the room , steps to the pool right outside rooms windows.

View of river easy parking

Bad location and the room smell

Room and hotel is dated, no microwave, area around the hotel is rundown , view of the water is nice.

The bathroom had a smell of dirty gym clothes or sweat. It was a bit irritating when using the shower. That was my only issue. Everything else was great. I dont expect a bathroom to smell that way and it seemed the exhaust fan wasn't working

Location on the edge of the river, pool view room had view of river also! Clean, inviting surroundings throughout.

view and location (close to everything) was great, checkin was below average. I had to wait till the receptionist finish his chit chat over the phone, with this much price per night no complimentary breakfast. Woke up twice by fire alarm within 2 hours on the same day due to careless kitchen crews.

Property has a nice location. Receptionts - all three of them - were nice. One ofe the two elevators was broken and every trip downstairs took 10 minutes at least. Whoever was in the hallway with their radios talking all the time didn't add to relaxing atmosphere. Pool gate lock didn't work. Also, their restaurant was nice, but every single time there was a confusion that made me unwelcome - always something along the lines of "do you have a reservation?" and if you don't you can come in but you'll have to wait or you can't take a nice table etc. I had nice tables every single time and no one showed up to claim them, it was half-empty all the time, which makes me think that staff were trying to save these tables for some potential reservations (I've been told that couple of times). I don't give a damn about that and I don't think it's a smart move - I paid decent amount of money for this hotel (triple the price of what it should cost tbh, first night was close to $300 and it's not NYC). Anyhow, the stay was ok - they just could really do better.