Crowne Plaza Niagara Falls NY Riverside by IHG

Only 1 working elevator. Hate the parking charges as well. Just charge me once instead of all the add ons

We liked the location, housekeeping was wonderful, kept our room clean every single day. Staff was all very friendly. Downfall, they only have 2 elevators. One was broke the entire week and they said it had been broke for weeks before. Made for horribly long waits. We paid $1,800 to stay there (2 rooms) and had to pay $10 a day to use their parking lot, that makes no sense. Other than those things, it was ok.

Easy and quick

The bed was comfy but all of the outlets next to the bed and at the desk were not working. Had to charge our phones on the bathroom. Luckily they were able to charge with the plugs barely holding on to falling off the outlet. Only one elevator was working which caused us to wait for the fourth elevator before getting on because each time the elevator arrived at our floor, it was full.

The view of the river was gorgeous. Staff was very nice. One of the elevators wasn't working and we were on the 8th floor

Check in was okay. Elevator took forever. Room needed repair. Beds were comfortable. Tub wouldn't drain. Restaurant service was very slow. One person taking orders, drinks and making drinks. Employees complaining. One was a housekeeper in the Elevator and one was the waiter. Front desk forgot to send someone up to fix drain. Short staff. Grumpy staff. I felt sorry for them but they shouldn't use that as an excuse and share their frustrations. It was awkward

The property is a decent property but the carpet need to be replaced in the rooms and there was only one elevator working.

I like it

Did not feel safe.

I only stated there for one night , the location is great and is close to every thing, didnt have a chance to set on the patio since a i waited for 15 minutes for a table and couldnt get one, as far as tge room it self it was clean the bed feels loae and make sounds on every move