Crowne Plaza Niagara Falls NY Riverside by IHG

Nice scene from hotel room. Great facilities including a pool. Pet friendly. We loved it and will go again.

Beutiful river view - but a large un- landscaped parking lot in front of the hotel. The surrounding area has not recovered from the de- industrialization of the rust-belt. It is derelect and poor. Devoid of charm or character.

Staff is doing a good job trying to maintain an older property on a limited budget. Several things were broken (rain shower head, wall thermostat, refrigerator door cover) and many others were tired and in need of replacement, most notably the mattresses. Many little details added up to be a sub-par experience. It wasn't bad enough to check out halfway through our stay, but wasn't good enough that we'd recommend it, or stay there again.

Staff was good l!

Great room, great view, great food, great service

Our first stay on the American side of the Falls and, while this hotel isn’t in the center of the tourist area, it provided peace and quiet with a view of the river, just what we wanted. The facility is well maintained, the staff were very friendly and helpful. We ate at the onsite restaurant for dinner one night and, again, the staff was helpful and friendly. The food, especially their pizza, was very good and reasonably priced. We plan to stay here again while visiting family in the area.

We were pleasantly surprised when walking through the front doors of this property. It felt fresh and updated, clean and well equipped. The staff was wonderful!! Would definitely go back

Great location.

The view of the river was nice and access to it too. Area location to freeways and Canada was convenient too

Clean place and peaceful. Only 15 min from Niagara Falls.