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7.6 / 10 Guest Rating

Hotel Koukouras

Kato Stalos, Chania, Crete, 731 00, Chania, GR

Hotel Koukouras - main view

About the Property

Scenic Views and Amenities
Enjoy stunning views from the terrace and garden, with complimentary Wi-Fi and an arcade/game room available for entertainment.

Dining and Drinks
Satisfy your cravings at the snack bar/deli and unwind with a drink at the bar/lounge or poolside bar. Don't miss the daily buffet breakfast.

Convenient Features
Benefit from express check-in/out, dry cleaning services, and free self-parking. Relax in one of the 40 air-conditioned rooms with kitchenettes and daily housekeeping.
Book your stay at Hotel Koukouras for a delightful experience in Chania's shopping district, just a short drive from popular beaches and attractions.

Facilities & Amenities

Express check-out
Arcade/game room
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Outdoor furniture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from April 01 to October 31. Pool access available from 9:00 AM to 8:00 PM.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.6
Very Good37 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

5
548jeannettej
Verified booking
Friends getaway
Standard Room
Stayed in Jul 11, 2023

"Great place to stay"

10.0

Stayed here as a group of 4. 2 on ground floor, 2 on upper floor, self catering. Our room was basic but suited our needs. Swimming pool was cleaned every day and all staff friendly. Air conditioning was fantastic very cold. On our balcony we had a clothes horse which was very handy. Bar men were very nice and friendly. Would stay here again.

Helpful?
B
Bogdan
Verified booking
family
Standard Room
Stayed in Jun 23, 2023

"Exceptional"

10.0

One of the best places to stay in Stalos

Helpful?
J
Jeannette
Verified booking
family
Standard Room
Stayed in Jun 9, 2023

"Good"

6.0

Die Unterkunft ist der Kategorie entsprechend. Die beiden Schlafmöglichkeiten im Wohnraum sind nur bedingt tauglich. Das Frühstück hätte etwas umfangreicher sein können. es fehlte frisches Obst und vor allem eine größere Brotauswahl. Super war die Nähe zum Strand Seaside.

Helpful?
E
Enrico
Verified booking
Standard Room
Stayed in May 22, 2023

"A bargain on the beach! "

10.0

For the price, this hotel is incredible. I was moved into another building which backed onto the beach.

Helpful?
P
pelaa44fiFI
Verified booking
Family
Standard Room
Stayed in Mar 4, 2023

"Outdated hotel with no services"

2.0

The hotel is very outdated, especially the bathroom looks like disgusting. Air conditioning for extra price, don't even try to survive without it. Breakfast was same every day, some basic buns, hard-boiled eggs amd some sweet pastry. No effort was put on it. Reception basically doesn't exist. One day local school kids came to the hotel to chill and swim after school but as no one from the hotel workers was there nothing happened. Pools are okay. The only positive thing was cleaning, cleaners did their best but it doesn't help with the terribly old rooms and furnitures.

Helpful?
U
U8395CSvickid
Verified booking
Couples
Standard Room
Stayed in Oct 25, 2022

"Absolutely horrible place do not stay"

2.0

I recently travelled here with my partner and we were absolutely devastated when we arrived. Our flight was originally delayed by two hours so we only arrived to our hotel around 1am, the driver of the bus did not even know the location of the hotel and kept driving around in circles, he then began to get annoyed that he could not locate our hotel and told us to leave the bus and that it was "somewhere here" thankfully we could google map it and it was a short walk away, however it was dark and we had to walk down dark alleyways to get to the hotel. when we arrived we expected to check in with the "24 hour reception" however we soon came to realise this was a lie. I began to ring the receptions phone number but there was no answer, i then decided to go on to the hotel website and there was a personal phone number, i rang this and a woman answered and told me there was a note left on the main door for us, on the note was our names and directions to our room with "key left in the door" on the bottom. I understand that Greece is a safe place but i absolutely do not agree with leaving your room keys in the front door and a note for anyone to see directing them to it!! When we found our room and entered we were both extremely disappointed. The pictures we had seen online were absolutely nothing like the room we were given, the room was extremely small to begin with, there was a very small tv in the room with a half functioning tv remote stuck to the wall although this didnt matter as there was no operating channels on the tv anyway. The room was extremely humid and we tried to turn on the aircon, which we later found out you have to pay an additional cost for, the shower did not work and after being delayed in the airport and a 4 and a half hour flight this is all we wanted. The water would not turn on and when it finally did after numerous attempts the water was freezing cold. After this you can imagine how we were both feeling, we decided to just relax and watch a movie before bed in hopes of feeling a bit better, it was then we realised that the wifi was password protected and because the "24 hour reception" was closed we never got the password, due to the location of the hotel there was also no reception so we couldnt even use our mobile data. We decided to just go to sleep and that we would no longer be staying at this hotel. I would not consider myself or my partner to be hard to please but going on a foreign holiday to relax and not being able to watch a movie at night or even being able to have the luxury of a hot shower was enough to make us up and leave after one night. The following morning we got to get up and have an actual look around the hotel before leaving, just outside our room was the pool that was quite dirty and there was open holes in the ground that had plastic chairs shoved into them to stop anyone from falling into them, we do not have kids ourselves but we did see kids around the pool and this is completely unsafe for them. The "games area" consisted of a football table and a pool table, both had covers over them held down by rope so you could not use them. The breakfast options was one table covered with different types of cereal and fruit, there was no hot food options. We waited around in the "24 hour reception" yet again and nobody seemed to be there, we had to walk around the hotel to find a cleaner to ask her to contact her manager as they were not answering the phones. The manager was completely unhelpful and did not seem to care that we wanted to leave after just one night at her facility. She informed us that she had just been at the hotel 30 minutes prior to us calling and that the shower water was warm, we however had been standing at the reception area for 40 minutes prior to this phonecall and did not see anyone come in once. She offered us a different room and said we would absolutely not be getting a refund, we politely declined and explained the reasons for us leaving, we told her the pictures she has on the internet are nothing like what the rooms actually look like and she suddenly found it hard to understand our english, even thought the whole phonecall previous to this she understood us perfectly. We informed her that we would be leaving straight away and she asked us to leave the keys at the reception and that was it, no apology. There was also a letter and a set of keys left at reception for another family coming to stay, god knows how long they were sitting there. The fact that they leave the keys out for you with a sheet with directions just shows how often they are actually at the "24 hour reception". I have never left a bad review for anywhere before but this hotel completely ruined the first night of our holidays, if you want a hotel with no receptionist, rust in your broken shower that only works the odd time with freezing cold water, a room with no aircon and no functioning tv and a pool with holes in the ground and plastic chairs stuffed into them then this is the hotel for you. I am absolutely disgusted that we didnt get a refund as we only could bare to stay one night and then had to pay for a new hotel which you can imagine was not cheap. We booked through love holidays and i will also be sending them an email, if you are booking through love holidays please do not let them send you to this hotel it is absolutely terrible!!

Helpful?
E
edewey95gbGB
Verified booking
Family
Standard Room
Stayed in Sep 14, 2022

"nice hotel, no facilities"

2.0

When we arrived in the afternoon, nobody at reception, there was a note for us with the keys, found our room, rooms were spacious, clean, but under equipped, only 3 cups and 2 forks for a family of five. there was no information in room about wi-fi code etc. The following morning there was someone at reception so found out what we needed to know . The main problem at this hotel is no bar or pool bar open so cannot get a drink even though holiday was advertised as having these bars , have to go to supermarket at bottom of the road for a drink. For quite a large hotel there was never anybody around if you had a problem or wanted information., shame as it was quite a nice hotel

Helpful?
V
Verified traveler
Verified booking
family
Standard Room
Stayed in Aug 19, 2021

"Excellent"

8.0

Very good and helpful communication with the owner.

Helpful?
1
178beckyhgbGB
Verified booking
Family
Standard Room
Stayed in Aug 4, 2020

"Great price for a hotel for the price we paid!!!"

8.0

Great location,due to the pandemic nobody on reception no bar open very quiet but we thought overall it was a lovely clean small hotel rooms all close, pool was great very deep ! Make sure you ask for air con !! The lady at reception didn’t tell us and we had to spend 1 night withought it it was a horrible nights sleep, 37 degrees We got this hotel cheaper on booking.com which made it seem a bargain really for 3 nights cleaned 3 days out of 4 one being a Sunday Supermarket at the bottom of the street Great stay Make sure you go to FRIENDLY FOR A GYROS !!

Helpful?
M
Maria
Verified booking
partner
Standard Room
Stayed in Oct 9, 2019

"Exceptional"

10.0

Loved the cleanliness and location! Would prefer a shower curtain over a drain but its efficient for size!

Helpful?