Shurland Hotel

Great food and service staff are friendly and helpful would definitely recommend this hotel.

Room was really dirty. I asked to move they moved me and was just as dirty as the other room

The hotel needs and good coat of paint. Service was slow but good once they see you was there waiting. About right for the price.

As a family we decided to use this hotel regardless of it’s reviews as we thought that surely it couldn’t be that bad, well it was. We were made to feel like we were an inconvenience and some of the staff never even smiled. They told us that the continental breakfast was not included when it clearly states it on the website that it is and it was on our confirmation email too. One of the guests found a hair in their breakfast. Staff were hard to find when you needed them. The bin in the bedroom had a face mask in it as well as other bits of rubbish. Overall not a good experience and we will definitely not be booking there again.

Half hotel refurbished and was put in the old part as did not know hotel was being refurbished. Food not good and had to find someone to serve us at bar. Overall was very disappointed. The double bed was just two beds pushed together very uncomfortable.

Greeted well as always hotel very clean and tidy all the staff looked after us as usual all doing a grand job

I always travel with a multitool so was able to carry out minor repairs in the room, like toilet roll holder hanging off the wall as was the coat hanger. The toilet brush was absolutely disgusting. Continental breakfast was a joke cereal and yoghurt, bread did eventually appear to make toast, hot water for teas and coffee was supplied in a vacuum pump pot which was just luke warm. cutlery and crockery were dirty. needs a good sorting out and and some organising introduced, plus sort out the tea and coffee. for the two nights we stayed there was no chef so no evening meals.The final straw the bar closed at 8pm.

Good as always

In this climate all hotels allow their bookings to be cancelled especially with COVID. Unfortunately not this one! So was not able to advise on the quality of the hotel as was not able to get there.

Nothing it was a shambles