Shurland Hotel

Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!

Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!

Clean hotel rooms , big gym and nice jakuzzi :)

Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with "oh Ok then" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via Hotels.com and asked for a refund as never stayed as it was that bad and they haven't been helpful either.

I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.

Restaurant and bar not open even for guests nowhere to eat atound hotel

Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use

Nice room , bed very comfortable. The man at reception was very helpful .

Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.

This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund