Shurland Hotel

The whole place looked tired and unloved, the room was unclean with coffee stains up the doors paintwork old, chipped and in need of attention. The bathroom was tiny. And dirty. Although the towels were fresh. In short a far cry from its advert. Didn’t. Have a clue regarding the food it was awful. Will never stay again. But the staff were great.

Worst hotel I've ever stayed in. Advertised as a 3 star but in reality it's a 2 star at best. The photos on trip advisor do not, in any way, represent the hotel as it looks now. Very outdated, rooms were like something out of the 80's. Very uncomfortable beds, stale beer in the bar which resulted in some stomach problems a few hours later. No staff about at all as it's obviously a family run hotel. Plaster falling off the ceiling in the bar which we stayed in for about ten minutes after being served a very bad smelling and tasting beer from the pumps. My son and his gf stayed as well and bought the breakfast which only consisted of a very poor "continental" breakfast although they advertise that they do a full English breakfast. It's also located on a very busy road so if your room looks out on to the busy street then you will be woken up very early by deliveries to the shops located just outside. Not the cheapest either considering what you get for your money. In my opinion the place needs closing down and updating a lot. Save your money and go elsewhere.

This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again.

not bad, shower not too powerfull but all in all okay good value for money

Old

The most disgusting hotel I’ve been in. It doesn’t even deserve 1star. It needs to be closed down. Our room. Room 1, had blood and spit stains up the curtains. The bed had plaster board and off cuts of wood underneath the mattress to give it support. The headboard had a massive hole that was taped up with gaffa tape. The bathroom was full of limescale and the decor itself was showing damp/leeks. We refused to stay on that room and was shown another which wasn’t as bad but still had major issues. There were stains around the wall by the bed. The bathroom ceiling had a hole and was on the brink of collapse. We went to reception and complained and requested a refund to which they are refusing as they say the room we was originally given was clean and it’s not their fault we are un satisfied. No apologies from them just took the money. We are still in disputes with them as we are not just going to let them do this. Avoid this hotel at all costs they just want your money.

Ojay

On arrival your bill & breakfast cost has to be settled before your keys are issued. Which is a first for myself.

There was no best part. Rundown, dirty, no atmosphere. As another guest said . This hotel is like faulty towers. Pictures on site are years out of date. 1st room we were in had a piece of wood nailed onto the bed base so the mattress wouldn't fall through. Hotel needs a complete refurbishment

Last min booking as been let down from a near by campsite , I contacted the shurland hotel , and the guy on reception pulled out all the stops to help us , room 7 was lovely and clean , and il def book here again , thankyou so much for being very professional and helping me and my family out in what was becoming a absolute nightmare , but turned out to be the perfect day and ending at your lovely hotel , thankyou ⭐️⭐️⭐️⭐️⭐️