Americas Best Value Inn New Braunfels

Good place for its price, but pool was out of service besides that everything was good.

Good location

I booked online, where it asks for special requests, I asked for a non-smoking kind size bed to be downstairs only. When I checked in, they only had a non-smoking king-size bedroom upstairs. They told me that I should have called instead of booking online.. I had to upgrade to a sweet with two queen size beds and had to pay 40 dollars more just to have a room downstairs because I physically can't walk upstairs.. When I told the guy at the front desk to just cancel my reservation and I would go somewhere else, he told me that he couldn't guarantee that I would get a full refund, so I had to upgraded instead.

some bad smells, few dirty linens, 2 light bulbs flickering, fridge smelled odd

You get what you pay for… hot rooms, dirty walls/furniture. Moldy shower curtains. No microwaves in the room.

Room was infested with roaches

We didn’t take advantage of breakfast. The staff was very helpful and courteous. The room and facilities were all very clean.

There’s a strange wetness under the carpet around the bathroom in room 105. It may have been a plumbing issue, was not a cleanliness issue. It didn’t have a smell. It was negligible, so we didn’t change rooms over it.

America’s “best” value inn has serious cleanliness and pest control issues. I made a mistake and booked ABVI in 2 separate cities on our road trip. After canceling the first night in Brenham due to cleanliness and bug issues, we tried to cancel the next 2 nights in New Braunfels. They wouldn’t let us and assured us we wouldn’t have the same issues in New Braunfels as these are “independently” owned. So we gave it a shot. When we got to New Braunfels and checked in we got the entire family (2 adults and 3 children) out and into the room and it was a near mirror image from the previous night. So we packed up and left. Guy at the front desk said they would cancel us, I just needed to call the GM. Called the GM and he said they were gonna keep our money. He said he had receipts from pest control. Maybe he wanted me to use the receipts to smash the bugs in the room? I’m not sure. I’m not talking about a couple of bugs at the front, I’m talking about pests far into the room where “if” the building was sprayed, the bugs would have surely walked over some of it and at least been sick. These crawlers were at full strength. We ended up with fun memories from the trip and since we didn’t stay at ABVI, I won’t have to listen to my kids tell the story about the time bugs crawled on them in their sleep while they were in a sheltered building.