The Ritz-Carlton Beijing, Financial Street

Stayed here for 3 nights for work. In short the hotel could use some updates but the biggest problem is its WARM. Like very warm. You cannot control the temp in your room and it’s warm and gets warmer at night as it shuts off. I had to call each day to get them to lower the temp and each day they would lower it by 1 degree, but then at night it would climb back up. Even the lobby is warm and the gym is also extremely warm. No one wants to be extra hot working out! All my coworkers complained about it and it ruined what would otherwise be a decent stay. The other issue is in my room I could not get the bathtub to drain or the rain shower to work. Little things like this show it didn’t love up to RC standards. But the breakfast was very good, the gym full of equipment and well appointed and the common areas very nice.

Charges were too high as compare to the facilities

Small Breakfast area with long que

Just okay. Bland food. Spotty cleaning. Design flaws. But overall okay.

superb hotel

everything

While the room was clean, the overall value for money was super low. The shower drainage wasn’t functioning properly so every night my bathroom was essentially flooding and I was very close to slipping on many occasions. The wire chargers next to the bed weren’t working but luckily I brought universal adaptor with wire charging function, otherwise it could be really inconvenient. The amenities were visibly a bit outdated hence a very subpar Ritz, I won’t recommend it. The only redeeming factor was the staff that were very professional and helpful.

nice

We had challenges booking DD transport. Jeremy Feng was extremely helpful. Not only did attempt to resolve the apps issue on my phone. When it did not work, he helped us to book a car using the apps on his phone. We greatly appreciated his help and true “excellent guest service” Joevana at the Executive Lounge was attentive and helpful, always checking on our needs and comfortable. An excellent hospitality service staff. Ritz Carlton Beijing Financial Street will always be my preferred choice when visiting Beijing. Well done guys!