The Ritz-Carlton Beijing, Financial Street

When we arrived at the hotel, we were greeted by doormen. The check-in staff were also very friendly and especially Miranda helped us to check in smoothly and provided us the information we asked. She also upgraded our room. The room was nice and clean and spacious. It also has a wonderful view. Don't have any complaints. The only thing that might be inconvenient for some people is that the hotel is about 20 mins walking from the subway route 2 and over 10 mins walk from subway route 19. Everything else is great.

Completely shocked that this was a Ritz Carlton properly. AC didn’t work properly and room was too hot to stay in. Bathroom was full of mold/mildew and place was dirty. Booked 2 rooms for 3 nights and both rooms had same issues. We requested to check out after 1st night.

Both breakfast and the location was good for the business trip.

A bit old fashioned and small hotel.

Only the location of the hotel is something to look forward to. Rest it is not Ritz Carlton standard. I have travelled to 42 countries and nowhere has my luggage ever been mishandled. For the first time in my life such an incident has occurred where USD 1500 was stolen from my briefcase. I stayed here for two nights, on my second day I was scheduled to leave for airport at 03:00 hours, so practically half day stay, the hotel management was aware of my departure time and so was the housekeeping as I was repeatedly asked by both the receptionist and the housekeeping lady. However, on the day I had to leave, I went for shopping, during that time the room was cleaned. By the time I was leaving I checked, and 1500 USD was missing from by briefcase. Upon sharing all this with the hotel management, I am getting generic email replies with an investigation which is clearly for the face saving of this hotel. Please do not think of this as Ritz-Carlton, its shi*s Carlton.

The moment you enter the hotel, you get the feeling of no professionals working there, which you would expect in a 5-star hotel or at least the Ritz-Carlton expectation. All the way from receptionist to housekeeping and waiters are least bothered and make you realise never stay again,