Hotel TRH Paraiso

This has been a great hotel but now it’s awful living on its past glory! The internet didn’t work all week !! The air conditioning didn’t work at all !! I am not sure what work was actually done during the recent refurbishment? It claims to be 4star but it’s barely 2star !! Very disappointing!!

Allt var bra och ok jämfört mwd priset vi betalade

Hotel is built on top of the mountain and it has exceptional views of the mountains and valleys. Landscaping around the hotel was basic. Elevators are functional and breakfast buffet was good. Rooms are dated, cooling was bellow average, bathroom had sewer odor due to screwed in clean out ports. No outlets for recharge devices so I had to use bathroom plug. Bathroom had 110 and 220 outlets which was a plus. Balcony had beautiful views if you don’t mind few mosquitoes.

I thought the food choices were great although the food wasnt hot - it was warm at best. Plenty of foods to choose from at breakfast, lunch and dinner. Sunbeds are past their best and most beed replacing. The air con is pretty much terrible. I have to be honest, if you are a hot person, you'll struggle. I had to drag my bed under the fan/AC to try and get some sleep. Hotel spotlessly clean and i thought drinks were good price. It is 20 minute walk to newrest anything so a car would be advantageous. Staff friendly and helpful. I would stay here again.

Air conditioning didn’t work. Too stuck in the 80’s

We stayed for 4 nights with our one year old. The hotel grounds are beautiful and the pool area is great. Hotel is clean and modern and our room was surprisingly huge. The room had a mini fridge great for keeping milk cool. We opted for breakfast only which was good lots of fresh pastries, eggs, juice and good coffee. Cocktails at the hotel are overpriced, 9 euros for a plastic glass filled with ice and local spirits used. Beers and soft drinks were reasonable. Bar tender was a little moody but reception staff are great. If you are staying here you probably want to rent a car as it is up a huge hill and shops and restaurants are not easily accessible. The big down side to our stay was the air con which was blowing out hot air and seemed to get gradually worse by the end of our stay so that the room was stuffy and uncomfortable. Not sure if the air con had broken when we looked out of the window the generator fans were not turned on, or if this is a money saving ploy from the hotel. If this is the case it is very poor for the guests! If we were staying any longer we would have had to complain

Nice

This establishment does not meet the standards of a four-star hotel. As a seasoned traveller with extensive experience in various countries and accommodations of different star ratings, I must express my dissatisfaction with my recent stay. Despite being aware of the hotel’s location prior to booking, we made the prudent decision to rent a car. In my opinion, a car is an essential necessity to avoid being confined within the hotel’s premises. Our room was outdated, lacked cleanliness, and featured an antiquated air conditioning system that proved to be utterly inadequate. The bathroom was particularly neglected, with painted-over tiles, a mouldy shower curtain, and a basic shower that was challenging to maintain the optimal temperature. The reception area was plagued by an unpleasant odour emanating from the drains, and an overpowering air freshener was frequently sprayed throughout the day to mask it. The canteen, which serves as the hotel’s restaurant, exhibits varying quality standards. While the staff is diligent in maintaining cleanliness, they take customers’ plates while they are still dining. The food presentation is often lacking, and the dishes do not always appear appealing. The food labelling is severely limited, but the food is plentiful and replenished promptly. However, the quality of the food is not always consistent, as exemplified by the ribs and spouts combination. Additionally, the food is frequently served cold. No local delicacies to try here unfortunately. I witnessed an instance where the chef, wearing gloves, cleaned spatulas at the cooked food trays after grilling pork without changing his gloves or washing hands. I reported this incident to the staff, but no action was taken. Breakfast was my favourite meal of the day. The pastries, fruits, and eggs were delectable. However, if you are seeking sausage, you may be disappointed, as the hotel only offers hot dogs, don’t worry as spouts, and green beans are available for breakfast too. Drinks in the restaurant are served on a self-service basis, and there is a coffee machine by the bar that produces acceptable-quality coffee. The indoor pool is currently out of service, which was unfortunate, as it would have provided a welcome respite from the intense sun. The pool area also features outdated sun loungers that are extremely uncomfortable and lack the option of mattresses, unlike other four-star hotels. The animation team’s performance was subpar, lacking the professionalism of a children’s club. On our last day, a little effort was made to engage the children. The aqua gym was satisfactory, but the repetitive routine and same music became monotonous. On one occasion, a bouncy castle slide was introduced into the deep end of the pool, too deep for most children. The children’s mini disco consisted solely of music, without any attempt to encourage dancing or teach the children any dances. The entertainment options were limited to bingo, flamenco, and a musical quiz, which commenced after 10 pm. During our stay, the room was not adequately cleaned. Despite the bins being emptied and fresh towels left, the bed remained unchanged. Overall, I would not recommend this hotel. It offers poor value for money, the hotel is outdated, the food is mediocre, and the entertainment is extremely lacking.

The pool is lovely and the gardens are well maintained, which are the only real positives. The room was acceptable, but I was disappointed to find someone else’s hair on the floor — a clear sign that it hadn’t been cleaned thoroughly. The food has been awful. Today’s selection included ribs, sprouts, and tinned carrots, along with a few basic options like spaghetti. The quality and variety are very poor. The hotel also advertises snacks for all-inclusive guests between 3pm and 7pm, but these were never available during our stay. The hotel seems to prioritise Spanish guests — they were given preference when queuing and at meal times. It’s also worth noting that the location is very isolated. It’s a long drive from the airport, and there are no local shops or places to walk to nearby. The whole place feels very tired and dated. The outdoor toilets were filthy, which added to the overall disappointment. Based on my experience, this hotel barely scrapes a 3-star rating. I even asked a Jet2 rep at the airport about the hotel, and he avoided answering directly — just said the area was lovely. That says a lot.

Overall it was ok but attention to detail was lacking. The reception staff were nice but the restaurant staff were rude. The shower head in our bathroom was loose and fell on my daughter’s head. I asked for a kettle to be brought to the room twice and I was ignored. There were large hornet type insects on the window above some tables in the breakfast room. Paint was peeling off the bottom of the bathroom door. The pool was lovely but the sun loungers were covered in leaves and some had bird muck on them and had to be brushed off before use. I would not go back unless I had no choice.