Palais Shéhérazade & Spa

Very friendly and impeccable service. The property is gorgeous ! The moroccan gastronomy is very refined in the beautifully designed restaurant with stunning 360 views of the Medina. Our suite was amazingly gorgeous mixing a traditional stylish design with high luxury comfort. The property is full of magnificent artworks. The breakfast is a delight. The spa pools are the most impressive I have seen anywhere. 5 star luxury at its very best !

Beautiful old palace, good view across the riad, good breakfast.

The riad is quite dirty, the tables in the restaurant covered in dust and dirty plates left for days on the side. Dinner poor and over priced. service patchy. Disappointing considering the high cost to stay here and the potential of the beautiful building.

The architecture is spectacular, the service is excellent and very kind. I loved the design of the suite with a very traditional and luxurious palatial style. This historical palace is a masterpiece blending very elegantly luxury with traditions. Everything was impeccably clean and the bathroom is very luxurious. The restaurant is absolutely delightful. It was the best Moroccan cuisine I ever tasted in a very romantic atmosphere. The spa and pools are magnificent. The spa is spectacular and the massage was impeccable. I understand why all these rockstars and billionaires all choose to stay in this palace. The location is ideal in the best area of the Medina with stunning 360 views from the rooftop. There is a direct access to the door by car which is very rare. I cannot wait to be back !

Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.

The beautiful traditional rooms, the courtyards..

Nothing. it was perfect!

The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!

Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre ! Service pour le petit déjeuner très lent!

Suite à une erreur de réservation. Je me suis fais avoir sur 129 euros. Ni expedia ni l´hôtelier ont joué le jeu. Aucun geste commercial. Des escrocs à éviter.

Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...

The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.